Question about Agfa SnapScan 1212u Flatbed Scanner

6 Answers

A Communication Problem Occurred. Open log file

I get this message when I click on to my scanner A Communication Problem Occurred. Open log file to find out more. I cant find the log file have looked in programs file (Agfa) any help appreciated

Posted by on

  • Anonymous Jul 12, 2008

    I have had exactly the same problem, your solution using wnaspi32.dll - (my copy came from Mcfee Total Protection Suite 2007) works brilliantly, Thanks!

×

6 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My scanner Agfa Snapscan 1212u can "scanpreview" an image but when I try to save/scan it, a message tells me that "an unexpected error has occured. The application is unable to recover and will close". I have windows xp and the latest drivers

Posted on Jun 25, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Winaspi32 tif works great also with 1212p with on/off button but you need also editing cnfgvars.txt in scanwise folder increasing values for:

"CHECK_DEVICE_TIMEOUT"

and

"START_SCAN_TIMEOUT"

after all, if still doesn't work try to change compatibilty mode in scanwise.exe properties to windows 2k mode.

bye, massi+

Posted on Aug 06, 2008

Nobody doesnt help me, but with this helpful information everithing working best!!!
Thanks!

Posted on Jul 06, 2008

Thanks a lot Guest for your solution !
I had the same problem and your tips with winaspi32.dll solved my problem !

Posted on May 16, 2008

Have seen following solution:
Copy wnaspi32.dll (from nero) in %windir%\system32.
Open cnfgvars.txt (from Scanwise folder)
Change /USE_ASPI from "0" to "1"
... Good Luck
By the way : Problem is comnig from usb 2.0 port
Try following :
Install Scanwiise (Scanner has to be unplugged)
Reboot
Plug in the scanner
Install the driver

Posted on Apr 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

There is a textfile named scanwise in the directory of scanwise (version 2.0). There could you find some more information about your communication problem. Sometimes the info is a little bit short, but maybe this info can help you to get additional support.

Cheers,
Ferry

Posted on Mar 13, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Problems installing Neat Receipts


You need to install Microsoft SQL Server Compact 3.5 Service Pack 2 from MS web site:
http://www.microsoft.com/en-us/download/details.aspx?id=5783
Steps:
1. Download installation package from above link and save them to the desktop or other folder
2. Start that .exe and unpack to some folder on your PC (or that same folder)3. Open that folder and run BOTH installations for Windoxs x64 PC - first start:
SSCERuntime_x86-ENU.msi and then
SSCERuntime_x64-ENU.msi
4. This would install necessary SW and then you could re-insert Neat CD to start the installation which would proceed now.

Mar 06, 2012 | NEAT Receipts Mobile Scanner

1 Answer

250 error on documate 510 xerox


Symptom: When scanning you receive an error 250. Cause: This problem can be caused by several different things but is often a driver or communication problem. Solution: Here are several solutions that can resolve this problem:

Solution 1 - Check for communication problems

Using any of the following can cause communication errors:
  • USB hubs
  • Docking stations
  • USB extension cables
  • USB cables longer than 6'
  • Connecting the scanner to one of the computers front USB ports (desktop computer only)
Connect the scanner directly to a USB port on the back of the computer (or side for notebook computers) using a 6 foot or shorter cable.

If you still receive the same error message, try a different USB cable.

Solution 2 - Redetect the scanner with Hidden Devices

Windows Vista, XP and 2000 users
  1. Disconnect the power and USB cable from the scanner.
  2. Click here and select "Run" or "Open".
  3. The Windows Device Manager will open.
    • Click on the "View" menu then select "Show hidden devices".
  4. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  5. Right-click on the Visioneer or Xerox scanner name and left click on "Uninstall".
  6. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner.
  7. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices.
  8. Right click then left click on "Uninstall" for each occurrence of the scanner. The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200 DPI Scanner
    • (Your Scanner Model)
    • (any other scanners or cameras listed here that you no longer use)
  9. Click the "+" next to "Universal Serial Bus Controllers".
  10. Right-click every listing of "Unknown Device" and select uninstall.
  11. Once all instances have been removed from device manager, reconnect the power and USB.
Windows Me and 98 users
  1. Right-click on the "My Computer" icon on your Windows Desktop
  2. Select "Properties" from the list
  3. Click on the "Device Manager" tab
  4. Find "Imaging Devices" and click on the plus (+) next to it to expand the list
  5. Select your scanner, then click on the "Remove" button
  6. IF you see "?Other Devices", click on the plus (+) next to it to expand the list
  7. Select your scanner then click on the "Remove"; button – your scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200dpi Scanner
    • (your scanner model)
  8. Close the Device Manager
  9. Unplug the scanner from the computer and from the power
  10. Plug the scanner back in to the computer and power
Solution 3 - Check for power problems

If the power for the scanner is plugged into a surge protector, battery backup (UPS), or extension cord, plug the scanner directly to the wall.

Solution 4 - Check for conflict with other devices

This error can also be caused by a conflict with another USB device.
  1. Disconnect all USB device from the computer (including the scanner), except for you keyboard and/or mouse
  2. Turn the scanner off
  3. Restart the computer
  4. Once the computer has fully restarted, reconnect and power on the scanner
  5. If the scanner works properly at this time, it means there is a conflict with another device on the computer
  6. It may help to isolate the two items by connecting one of them to a USB add-in card
Solution 5 - Test the scanner on a different computer

If possible, you should try the scanner on a different computer. If the scanner works correctly on a different computer, then the problem is environmental and may be related to your chipset. See solution 6 below.

Solution 6 - Check the computer's chipset

This problem can also be caused by the computer's chipset. To check the chipset:

  1. Vista, XP and 2000 users: Click here and select "Run" or "Open".
    ME and 98 users: Right click on 'My Computer', select 'Properties' then click the 'Device Manager' tab.
  2. The Windows Device Manager will open.
  3. Click on the plus (+) next to 'Universal Serial Bus Controllers'.
  4. This list will include your computer's chipset.


  5. The follow chipsets are known to have communication problems:
    • SiS 7001
    • VIA Rev. 5 or later
    • Open HCD
    • ALi
  6. If your chipset is one of those listed above or it is only listed as 'Standard', you can try updating the chipset drivers.
    • Contact your computer's manufacturer for more information.
  7. If the problem persists, you may need to use a USB add-in card.
    • This is a PCI card that will add more USB ports to your computer.
  8. For more information about USB chipset issues, see www.usbman.com.

Jul 12, 2010 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Hardware problem occurred


Check to see if the cover arm broke off or has missed the lever that makes it operate when you drop the cover down if this does not do it Let me know I will see if I can find anything else but that's all I can think of at the moment, get back to me if that does not fix it and I will see what I can find for you, do the simple first. Thanks for using fix-ya

Jan 19, 2010 | Agfa SnapScan 1212u Flatbed Scanner

1 Answer

Error message


hello..... try to remove the scanner driver located at ad and remove program.....how to do this?
go to start din control panel and click the words( ad and remove program) click it and you can see the other window appear name currently install files look bellow the currently install files and you can see the scanner driver high light it and click uninstall..restart you pc to take effect..and install it again...after all if no changes
reformat your pc using os/operating system cd.. and install the scanner driver again.. thank you hope i cant help you... have a good day!!!!!!!!!!!

Jul 06, 2009 | HP Scanjet G4010 Flatbed Scanner

1 Answer

Stopped at start-up after months of no problems


Please trash the twain driver completely.
- Trash epson scan and epson scanner monitor from applications.
- Go to hd. Go to library, then application support. Trash epson scanner module.
- Go back to library. Click on image capture. Trash twain data sources.
- Go to the hd. Click on users. Click on your computer name. Click on Library. Click on preferences. Click on the epson folder. Trash epson scan.
- Empty the trash and restart your mac.
Log on to epson.com. Install the epson11926.dmg.

Apr 28, 2009 | Epson Expression 1640XL Flatbed Scanner

4 Answers

Computer says there is no document on scanner


In this case Try to Do a Wia scan i will tell u how..........

Windows Vista: Go to Start/All Programmes/Windows Photo Gallery...........
There you will see an option saying File click on that and now on the drop down click on Import from Scanner or Camera.........Select ur scanner from that list and click on Import.............
If it doesnt scan and does the same thing it insists that there should be a Problem with the scanner.........
If that works..........
Software Problem.............
Uninstall and Reinstall the software................
Good Luck..................

Jan 26, 2009 | Epson Perfection 1670 Flatbed Scanner

1 Answer

Cannon capture perfect 3.0


Check the location where you are directing the scanner/computer to store the scanned image. If it is full, obviously it cant store. Change the location where there is space.

S. Mohan

Oct 14, 2008 | Canon DR-9080C Path-Through Scanner

1 Answer

Soft ware problems


Try this from "Tom's Hardware" worked for me!

1) RIGHT-CLICK on the MY COMPUTER icon and click on PROPERTIES.
2) Select the HARDWARE tab, then the DEVICE MANAGER button.
3) Remove the Epson Scanner from under IMAGING DEVICE and/or UNKNOWN and/or
OTHER DEVICES by RIGHT-CLICKING on it and clicking UNINSTALL.
4) Disconnect the USB cable and close all open windows.
5) Click on START, and CONTROL PANELS.
6) Double-click on ADD/REMOVE PROGRAMS. Highlight EPSON SCAN and click on
CHANGE/REMOVE.

7) Go to START, SEARCH, and ALL FILES AND FOLDERS. Select Advanced option
and ensure there is a checkmark next to SEARCH HIDDEN FILES and FOLDERS.
8)Search for files where all or part of the file named is OEM*.* and a word
or phrase in the file contains EPSON. Search location should be set to
C:\WINDOWS\INF or C:\WINNT\INF.
9) Delete all files that are found if this is your only Epson product. If
you have another Epson product, you will want to open each individual file
and determine which files pertain to your scanner, and then delete only
those.
10)Go to START, SEARCH, and ALL FILES AND FOLDERS. Search for files where
all or part of the file named twain.log . Search location should be set to
C:\. Please delete the twain.log file and repeat the process for
twain001.mtx, twunk001.mtx and twunk002.mtx. and epfb5 and escndv

Now we need to remove specific references to the product in the registry:

1. Click on START and then RUN.
2. In the Run window type in REGEDIT.
3. In the upper menu bar click on FILE, then EXPORT.
4. In the window that comes up, SAVE IN should be set to DESKTOP.
5. In the FILE NAME section at the bottom of the window type in REGBACKUP.
6. EXPORT RANGE should have a dot next to ALL.
7. Click on SAVE.
8. Look in the column on the left and Click on the "+" sign next to
HKEY_CURRENT_USER
9. Click on the "+" sign next to SOFTWARE
10. Click on the "+" sign next to Epson
11. Look for a folder name EPSON SCAN or epson twain . Right click on it
and Delete it (if you don't see it, then don't worry about it).
12. If you see a reference to your Epson product model, right click and
delete it.
13. Click on the "-" signs next to EPSON, SOFTWARE, HKEY_CURRENT_USER to
close up this branch.
14. Click on the "+" sign next to HKEY_LOCAL_MACHINE
15. Click on the "+" sign next to SOFTWARE
16. Click on the "+" sign next to Epson
17. Look for a folder name EPSON SCAN or epson twain , Right click on it
and Delete it (if you don't see it, then don't worry about it).
18. If you see a reference to your Epson product model, right click and
delete it.
19. Click on the "-" signs next to EPSON, SOFTWARE, HKEY_LOCAL_MACHINE to
close up this branch.

DOWNLOAD

Please follow the steps below to download and install your scanner in XP:
1. Go to the website http://support.epson.com
2. Under the SCANNERS heading select PERFECTION SERIES and then your
scanner model.
3. Under the Drivers & Downloads section select Windows. Download the most
current version of the Scanner Driver for your Windows operating system to
your DESKTOP.

Reinstall

1) Double Click on the Epson1****.exe file that you downloaded to your
DESKTOP.
2) Click OK, Unzip, and then OK again.
3) The installer will copy the files to the system. Click on FINISH when
prompted.
4) Connect the USB cable to a different usb port on the computer. Windows
will tell you new hardware is found and complete the install.
5) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO
TESTING, click CONTINUE ANYWAY. Then click FINISH.
6) Your scanner is now ready to use

Oct 04, 2008 | Epson Perfection 3170 Flatbed Scanner

2 Answers

Buttons on 3570 hp flatbed not working


u r open to the scanner and see the botton r attach to the properly to the devices or not then change to the botton in nearest reparing center

Mar 14, 2008 | HP Scanjet 3570 Flatbed Scanner

1 Answer

Can`t open driver file...


Hello sir,
i am format the c: drive and also instal to windowprofessione2. Then after to local drivers are not open properly. thet means(D:,E:,f:) the drivers are change to file. Then ask to supporting programs.

Mar 03, 2008 | Xerox One Touch 2400 Flatbed Scanner

Not finding what you are looking for?
Agfa SnapScan 1212u Flatbed Scanner Logo

925 people viewed this question

Ask a Question

Usually answered in minutes!

Top Agfa Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

4805 Answers

Starnley Johnwells
Starnley Johnwells

Level 3 Expert

1029 Answers

yadayada
yadayada

Level 3 Expert

63801 Answers

Are you an Agfa Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...