Question about Microsoft Xbox 360 Console

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My xbox 360 will not read disk just says open tray. It has been laying down. I stood it up and still say same thing

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If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.

Posted on Feb 02, 2010

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1 Answer

My xbox 360 wont read my games it just says (open tray)but i've only had it for a couple of weeks.


Hi,

The lens is out of alignment so doesn't know where the start of the disk is. This means that you will get the "Open tray" message with each disk you place a disk in the drive.

If you have any warranty on the Xbox 360 then i recommend that you sent it back to Microsoft for adjustment.

If there is no warranty then what you could do is lay the Xbox on its side and repeatedly tap the top of the Xbox when you put a disk in to see if it will read.

If not then you will have to take the Xbox apart which is a difficult job, then take the CD/DVD drive out. Take that apart and adjust the lens unit yourself or take the console to a repair store.


Regards.

Jul 27, 2010 | Microsoft Xbox 360 Console

2 Answers

Hi my xbox 360 wont read some disks it just says 'open tray'


Hi,

The lens is out of alignment so doesn't know where the start of the disk is. This means that you wiil get the "Open tray" message with each disk you place a disk in the drive.

If you have any warranty on the Xbox 360 then i recommend that you sent it back to Microsoft for adjustment.

If there is no warranty then what you could do is lay the Xbox on its side and repeatedly tap the top of the Xbox when you put a disk in to see if it will read.

If not then you will have to take the Xbox apart which is a difficult job, then take the CD/DVD drive out. Take that apart and adjust the lens unit yourself or take the console to a repair store.


Regards.

Jul 04, 2010 | Microsoft Xbox 360 Console

1 Answer

When I put any game in my console it says open tray when the tray is not open and it doesn't read any discs what should I do?


Hi,

The lens is out of alignment so doesn't know where the start of the disk is. This means that you wiil get the "Open tray" message with each disk you place a disk in the drive.

If you have any warranty on the Xbox 360 then i recommend that you sent it back to Microsoft for adjustment.

If there is no warranty then what you could do is lay the Xbox on its side and repeatedly tap the top of the Xbox when you put a disk in to see if it will read.

If not then you will have to take the Xbox apart which is a difficult job, then take the CD/DVD drive out. Take that apart and adjust the lens unit yourself or take the console to a repair store.


Regards.

Jun 24, 2010 | Microsoft Xbox 360 Console

1 Answer

It won't read disk say's open tray.tried clearing catch


I had this same problem a year after I purchased my first Xbox 3602_bing.gif. Most of the time this problem is due to dust and dirt getting sucked into the system by the terrible cooling system that the older Xbox 360s have. If your Xbox 360 is over 2 years old then most likely this is your problem. these Xboxes are made to stand up not lay down so if yours is laying down try tilting it upright and play it that way. This fixes the problem 80% of the time. You can also try to blow into some of the openings on your Xbox to get the dirt and dust out but I must admit this rarely works. If after trying both of these things you still have the problem, then it must be fixed by opening up the Xbox and determining the problem with the laser or disk drive. This costs time and money so you better hope that my first two solutions work!

Feb 21, 2010 | Microsoft Xbox 360 Console

1 Answer

XBOX360 won't read disks


the magnet that pulls the tray up has most likely come loose go on youtube and there are videos showing hoe to fix it

Aug 09, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox wont read at all laying down it says open tray when stood up it seems like it trys to read with a double click sound but wont play any disk


More then likley to laser has died
they last 3 years on average
and there cheap 20.00 30.00
and not to hard to install.

Jul 03, 2009 | Microsoft Xbox 360 Console

1 Answer

My Xbox isnt reading my games like it's supposed to


Try laying it down on it's flat side then start your xbox up again.

Jun 15, 2009 | Microsoft Xbox 360 Console

1 Answer

Game not working


Hello, I have an Xbox 360 and after several exchanges from the three death, to what i have heard and seen here lately is don't set the console in the upright position, vertical, it needs to lay horizontal, so the disk tray opens and a game will lay in it. If the warranty label hasn't been tampered with x-box has a five year warranty, so the unit can be replaced free of charge, Xbox payes for it to be shipped. Make sure you follow the instructions and remove everything, cause they send a core back to you, that's it! The only other assitance I can provide is that while the tray is in the open postition check the tray area with a flash light to see if something just happened to get in there, plastic will stick to a DVD and then you load that DVD and plastic in there. 1st step lay the xbox 360 on its horizontal side, check tray area for debris, if problem has no change call X-box 1-800-4myxbox. I hope this has helped and I looked forward to helping in the future, Thanks

Jan 15, 2009 | Microsoft Xbox 360 Console

1 Answer

360 disk tray


What I did was took apart my Xbox and put the disc tray back on the tracks, carefully lifting it over the circle thing in the middle. When I lay my Box down horizontally, it opens and closes fine.

Jul 27, 2008 | Microsoft Xbox 360 Console

2 Answers

The Disk Tray


Short of taking it apart yourself, there isn't much you can do. The same thing happened to mine (I was also receiving the red rings). I sent mine back (due to the red rings)and they sent a new 360. If it is still under warranty, I highly suggest phoning Microsoft and explaining the situation. Also remember, if you are experiencing the red rings, Microsoft has extended the warranty to 3 years.

Aug 19, 2007 | Microsoft Xbox 360 Console

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