Question about Roxio Creator 2009 Ultimate for PC

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My computer hangs up

Have had no problems with roxio creator 9 since purchase early 2009. Til last week. Everytime I try to save a photo I've changed in program it hangs up. I have to close program. I've done a clean install, still happens. Please help me.
I have an HP lap top (Pavillion dv6000) with Vista. (almost 3 yrs old).
Have done a computer clean up, a defrag, and clean reinstall of Roxio.

didn't help.

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  • kayaksml Feb 12, 2010

    I have had NO problems with any other programs on this computer.

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  • 53 Answers

As it is an HP DV6000, with known motherboard issues, I would suggest try running a few other programs also and see if they hang as well.

Posted on Feb 12, 2010

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Hello,

There is nothing we can do but to recommend that you contact Roxio directly.

Here is their Customer Support page.

http://www.roxio.com/enu/support/service/

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http://www.roxio.com/enu/support/c2009/software_updates.html

2.) Update your CD/DVD burner drives. This can be done by going to the manufacturers website and checking for updates. (Ex: If you purchased your computer from Dell and it came with a built in burner, you'd check Dell.com for updates.)

3.) Update the PX Engine. This is Roxio software that communicates with the CD/DVD burner drives.

http://kb.roxio.com/search.aspx?URL=/content/000070GN&PARAMS=set-locale=en

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http://kb.roxio.com/search.aspx?URL=/content/000008GN&PARAMS=set-locale=en

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http://kb.roxio.com/content//kb/Creator/000217CR


Deadog4201

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