Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My Zune 80 is not recognized by the zune software

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  • Zune Digital Media Player
  • Zune software
  • Zune 4GB Digital Media Player
  • Zune 8GB Digital Media Player
  • Zune 16GB Digital Music Player
  • Zune 30GB Digital Media Player
  • Zune 80GB Digital Media Player
  • Zune 120GB Digital Media Player
  • Zune HD 16GB
  • Zune HD 32GB

When you try to use the Zune Software, you experience one or more of the following symptoms:
  • The Zune player is not detected by the computer.
  • The Zune player is not detected by Zune Software.In this case, when you pause on the device icon in the lower-left corner, you receive the following error message: "Connect <zune player> to sync"
  • If you restored the Zune device software, the following messages are displayed on the Zune player:- Connect Zune to your PC- On your PC, open the Zune software and restore the Zune device firmware
To resolve this issue, follow these steps:
  1. Restart your Zune player. To do this, follow the steps for your model of the Zune player.

    Zune HD players

    Press and hold the On/Off button for about 10 seconds until the player restarts.

    Non-touchscreen Zune players

    Set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. When your Zune player begins to restart, you can release the buttons.

    If the issue is still not resolved, go to the next step.
  2. Disconnect the Zune player from the computer, restart the computer, and then reconnect the Zune player.

    If the issue is still not resolved, go to the next step.
  3. Connect the Zune player to a different USB port on the computer. Use aUSB port on the back of the computer. Do not use a USB hub.

    If the issue is still not resolved, go to the next step.
  4. Disconnect the Zune player, and then update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES. Reconnect your Zune player. ImportantIf the Zune software prompts you to update the device when you connectit, you must install the update before you can use the device with thesoftware. If you cancel the update, you must disconnect and reconnectthe device to be offered the update again.If the issue is still not resolved, go to the next step.
  5. Unlockthe device screen, if it is enabled. You must enter your personalfour-digit unlock code before you connect your Zune player to thecomputer.
  6. If an application or game is running on your Zuneplayer, you must exit from that program, and then return to the Zunehome screen before you connect your Zune player to the computer.
  7. Whenyou connect the Zune Sync Cable to the connector port of the Zuneplayer, make sure that both ends of the sync cable click into position.Additionally, make sure that the sync cable is not connected to thedevice at an angle.
  8. The Zune player must be turned on to bedetected by the computer. If the Zune player is turned off, the deviceshould "wake up" and turn on when you connect it to a power source. Ifthe Zune player does not turn on immediately, let the player charge for30 minutes, and then disconnect and reconnect the cable to turn on theplayer.

    For more information about how to charge a Zune device, click thefollowing article number to view the article in the Microsoft KnowledgeBase: 927348 ( ) How to charge the battery in your Zune deviceIf the issue is still not resolved, go to the next step.
  9. Examine Windows Device Manager. To do this, follow these steps:
    1. Click Start, right-click Computer, and then click Properties.
    2. Click Device Manager.Click the root computer icon, and then click Scan for hardware changes on the Actions menu. Zune should be listed under Portable Devices. Note If the player was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device. Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be

      IfWindows Device Manager indicates a device problem, or if the version ofthe player that is installed is not the current version, you mustupdate the driver. To do this, follow these steps:
      1. Right-click Zune or USB Device, and then click Properties.
      2. Click the Driver tab, and then click Uninstall.
      3. If it is displayed, click to select Delete the driver software for this device, and then click OK.
      4. Click the root computer icon, and then click Scan for hardware changes on the Actions menu.
      5. Right-click Zune, and then click Properties.
      6. Click the Driver tab, and then click Update Driver.
      7. Click Browse my computer for driver software.
      8. Click Browse, locate the Program FilesZuneDrivers folder, and then click OK.
      9. Click Next.
      10. If you are prompted, click Install.
      11. After the driver installation is complete, click Close two times.
    If the issue is still not resolved, go to the next step.

    Formore information about how to troubleshoot error codes in DeviceManager, click the following article number to view the article in theMicrosoft Knowledge Base: 953933 ( ) How to troubleshoot errors in Windows Device Manager for the Zune device
  10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:
    1. Click Start, right-click Computer, and then click Properties.
    2. Click Device Manager.
    3. Expand Universal Serial Bus controllers.
    4. Verify that no errors are listed in the list of USBdevices. A yellow exclamation point or a red "X" next to a deviceindicates errors. If any errors are listed, contact the manufacturer ofyour computer.
    If the issue is still not resolved, go to the next step.
  11. Install the latest Windows service pack. You will achieve betterreliability in various scenarios by installing this update. For moreinformation about the latest Windows Vista service pack or about thelatest Windows XP service pack, click the following article numbers toview the articles in the Microsoft Knowledge Base: 935791 ( ) How to obtain the latest Windows Vista service pack 322389 ( ) How to obtain the latest Windows XP service pack

Hope thats help.

Posted on Feb 02, 2010


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My zune is not recognized by my pc

Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

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I can't add songs to my zune player

More information on Zune related issues can be found at the Zune website:

There are many problems that can occur if you cannot upload songs to your Zune.
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I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...

Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

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The Zune software that came with it or is downloaded from

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Mp3 zune

Go here to sign up with zune and download the latest zune desktop software (v 2.5) once you sign up you should begin to download the file. Click run, and the installation should begin.

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There is a way and none of your solutions work. There is a software you can download and use as a Hack but the problem is that is does not work with Windows XP/Vista/7...Windows Media Player does not recognize the Zune as a devioce or a player, just like Windows will not recognize it as a storage drive in Windows Explorer. You would figure with Zune being a Microsoft Product, that it would work well with other MS products but they screwed up somewhere and did not get the memo that Zune is a MS product

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