Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
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Solution #2
posted on Feb 19, 2008
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Rank: Apprentice
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the air piece holder got loose i need to know where to go and get it fix or dose it come with warenty
it started when i was transferring music to it.It was doing fine then it turned into system error...
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it started when i was transferring music to it.It was doing fine then it turned into system error where the screen was white. I tried solving that problem but it just got worse. Now it doesn't start up. I turn it on it just stays at the Philips screen and at the bottom it says "www.philips.com/welcome". I tried resetting it but it doesn't work. I connected it to the computer to attempt to solve it but it jsut stays at that screen. so i do not know what to do, either its fixable or i should return it.