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I have an office jet k60 printer and tehre is a message on that i cannot get rid of saying colour carttridge remove and check .Nothing wrong with cartridge printer and copier working however fax isnt .i hear a dfial turn and when i put in no it says busy and wrong no after i have enteredin 1 number .have had machine over 6 years never any prob .

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  • sara971 Feb 02, 2010

    This soloution did not work .The display now states that there is an error incorrect colour cartridge .Still my fax does not work and display shows the sabove now.

  • sara971 Feb 02, 2010

    Please someone come up with a soloution .The printer and copier is wporking ,just the wrong message on lcd screen .Also why has my fax stopped working .
    Someone must have an idea .Its a great printer (all in one ) and I dont want to gte rid of it.

  • sara971 Feb 03, 2010

    all advice I have been given I have already tried and nothing works fax still now working saying busy as soon as I put a number in even though there is a dialing tone before i dial a number PLease can someone have some sdviuce that works !!!!

  • sara971 Feb 03, 2010

    As I said previously I have already tried this and nothing helps.

    message the same printer and copier work fax is busy and wont allow me to send anything even though there is a dial tone and when i try to input a number it comes up busy and wont allow me to do it.

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2 Answers

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  • Master
  • 838 Answers

Hi, thanks for joining Fixya.

Please go to Setup> Restore Default/ Reset Factory Setting. Try to restore old setting and let me know.

Thanks once again.

Have a good day.

Posted on Feb 03, 2010

  • Mohd. Tareq
    Mohd. Tareq Feb 03, 2010

    If all advise given to you not works, last try should be to upgrade printer firmware. or disconnect it from pc and try to send or receive fax.

    Thanks for joining me.

    Good Luck


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  • Master
  • 8,619 Answers

Hi


Thanks for using FixYa. The reason the machine says to remove and check color cartridge is because of the drop counter of the printer. The printer counts the drops that come out of the machine
and when it hits certain #, it reminds you to replace the cartridge, even though the cartridge prints fine. To resolve this open the top cover of your printer with power on and then take both of the cartridges out, and close the lid. When it asks you to insert the color cartridge, do it. Then close the lid and the LCD display will ask to press 1 for new or 2 for used, press 1. Now do the same with the black cartridge. When you press 1, it actually "fools" the machine into thinking it has a new cartridge. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 02, 2010

  • Rylee Smith
    Rylee Smith Feb 02, 2010

    well in that case you can get the printer replaced as the issue could be that the print head has gone bad and instead of getting it repair its always better to replace it. Please do accept the solution if the issue is resolved or else revert for further assistance.


    Thanks
    Rylee

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HP have a webpage dedicated to this...h10025.www1.hp.com

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