Question about Xerox Phaser 780 Laser Printer

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Replace toner cartridge message still on after replacing

We were getting replace toner cartridge messages for 3 of the 4 colors, which we replaced, but still getting the same message.  Very sad!  Any suggestions? Thanks. Missy

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Lets start with the easiest and work our way up.

1, If you haven't already, remove the replaced cartridges, MAKE SURE the doors that open when the cartridge are inserted are closed, use a cloth to cover the doors and shake the cartridges. Make sure there is no tape or seal on the openings. Re install those cartridges with the machine powered OFF, reinstall them with the power off, then power the machine back on forcing it to initialize and look at the cartridges fresh.
2. Clean the machine internally with a soft cloth, or if you have a very well filtered vacuum with hoses, vacuum the interior of the machine, carefully. Some ink may have spilled on some sensors.
Please, when you remove and shake the cartridges to be certain the small door is closed and you have them covered so you don;t make a mess.
3. If needed look for a dealer service provider in your area and place a call. Dealer service is much less expensive then Xerox direct.
Let me know if this helps.
You can also go to www.xerox.com and click on support and drivers, in the search box, enter phaser 780, then click on support data base and enter replace toner and follow the steps there.
Hope this works. And Cheer up, take care.

Posted on Feb 19, 2008

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Posted on Jan 02, 2017

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1. After confirming the Insert Yellow Toner(Y) message, open the front door.

2. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.


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NOTE: The protective cover is attached to each toner cartridge mount.

3. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.

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This is how to Install or replace the Toner Cartridge.

Install or replace the toner cartridge while the printer is on (if the power is not on, the cartridge carrier does not rotate).

1. After confirming the Insert Yellow Toner(Y) message, open the front door.

2. Hold the tape on the protective cover and pull it forward to remove the cover from each cartridge slot.


NOTE: You need to remove the protective cover only the first time that you install the toner.
NOTE: Dispose of the protective cover after you remove it.
NOTE: The protective cover is attached to each toner cartridge mount.

3. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. The order is Y, M, C, K. Gently shake the cartridge to distribute the toner evenly.

4. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge.

5. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place.

6. Close the front door.


NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly.

7. The toner cartridge carrier rotates to the next empty slot. When the color of the newly inserted cartridge appears on the display, followed by the Insert message, insert the next toner cartridge.

8. Repeat steps 1 through 7 when inserting the remaining cartridges.
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