Question about HP Officejet 4315v All-In-One InkJet Printer

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I have a HP Officejet 4315v. The paper will not feed through - it just errors and says "out of paper", load pape. I have cleaned off the rollers with a wet rag and still no feed. I can hear the rollers trying to get the paper, but it does not seem to grab. Any ideas?

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Constant "load paper in tray" error even when paper is loaded.

Contacted HP CEO, office getting some interest now!

Re bad paper feeder Did not use main tray feeder until now!

Posted on Dec 20, 2007

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shivam4529
  • 150 Answers

SOURCE: Paper not feeding in the

After so much paper goes thru the rollers they pick up dust and dont stick. Some models you can unplug and then use a q tip soaked in alcohol to clean the roller. Others require you to take them apart to clean. If you have to take it in to get fixed then check out the new ones from a computer store. Sometimes its cheaper to get a new printer than go get yours repaired or cleaned. If you do decide to have it done look really close when they get done and ensure the rollers were cleaned with alcohol. Otherwise they mihgt still have a oil coating on then and that causes them to slip also, especially on photo paper. They will argue in some places that the alcohol will dry out the rubber and it will age and crack. Altho this is true I have yet to see a dry, aged or cracked pickup roller, even 15 years in the business. I think thats because it takes longer to age and crack a rubber roller than it does to just wear out the machine. Jonathon

Posted on Jun 18, 2008

adonscott
  • 106 Answers

SOURCE: Photo Paper Feed

hi,

the issue that you have might need to change some settings from the printing properties. WHen you hit on PRINT, a box will open, right? look on the top right of that box, you will see "PROPERTIES" or "Preferences" just click on it, then another box will open. Click on Printing Shortcuts tab, try to review the settings. And if you want to print using the main tray, it should set it to Automatic select or Main tray. And make sure that it sets to General Printing. But if youre going to print a photo, you will have options there to choose what type of paper when you click on that, the settings on the paper size, paper source, etc. will change also. For paper source, make sure that it sets to Photo Tray.

If you will be able to open printing preferences, all options are there, you just need to read and choose which settings you want to use.

Thank you so much.

adonscott

Posted on Jul 07, 2008

Joed911
  • 4338 Answers

SOURCE: Paper Feed

Here is an in depth document on Paper and carriage jams on your HP printer. there is a paragraph on how to clean the rollers, which may fix your problem.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=&cc=us&lang=&rule=35051&product=306892&docname=buu03110


Good luck,
Joe
Please remember to rate Techs who assist you for free :)

Posted on Oct 08, 2008

Ajkill
  • 2035 Answers

SOURCE: label sheets won't feed, jam

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


good luck..

Posted on Dec 22, 2008

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If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper.
To see what the issue is with gear or roller, try the following:
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2. Send a copy job or print job through.
3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure.
4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers.
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When the paper does not feed straight, dirty or stickyrollers can cause it to jamb or crinkle, also failure to remove all traces ofpaper from a previous paper jamb will cause further paper jambs.
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Yes I will tell you why Kodak photo paper is a little thicker in size and you should not get this same error message if you use hp photo paper or regular photo paper.See of this helps.....

Issue The Out of Paper message appears on the computer and the product stops picking up or feeding paper. Solution Step one: Reset the product
  1. Without turning the product off, remove the power cord from the back of the product.
  2. Wait 30 seconds and then plug the power cord into the back of the product.
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Step three: Adjust the paper settings in the print driver The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
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  2. Click File , click Print , and then click Properties . The product Properties dialog box appears.
  3. Click the Paper/Quality tab.
  4. Choose the appropriate paper size from the Size is drop-down menu.
  5. Choose the appropriate paper type from the Type is drop-down menu.
  6. Click OK and then click OK again to print the document..
  7. If the issue is not resolved, continue with the next step.
Step four: Clean the rollers
  1. Turn off the product and unplug the power cord.
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  4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
  5. Close the access door and plug in the power cord.
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  • The paper tray is not completely inserted into the product.
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