Question about Microsoft Windows Vista Home Premium Edition for PC
Your computer is stuck on the manufacturer's "splash screen" and not starting up normally. This is often because of memory problems. Unplug the computer, take off the side panel, and make sure the memory modules are firmly seated in their sockets. You can download a manual from HP here that gives details on how to open the case, where the parts are and how to install the memory.
Your computer may also have corrupted CMOS data. CMOS is a kind of memory on the motherboard that stores information the board needs to start up correctly. You can try clearing this memory and see if the system will start. This page at HP explains how to do that.
If neither of these suggested fixes get the computer to finish starting up, the motherboard itself may have failed. A computer service shop could check it out and tell you what more needs to be done.
Hope this gets you running again, and thanks for using Fixya!
Posted on Feb 02, 2010
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Posted on Jan 02, 2017
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