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Sound like the display is going up or poor contacts on it. Try applying pressure to it by squeezing the phone firmly and try twisting it at the same time (not too hard, you don't wont to break it in half). Does the keypad still light up? If so this is most likely a display issue and the phone will need to be replaced (repair may be possible if your carrier has a Tech repair department). Phone repair is not for the faint of heart, there are a lot of really small parts in there! If you cant get it fixed I suggest upgrading if your contract is almost up or eBay (if you have a SIM type phone). That's why I love the SIM; I am not tied to one handset
you need to take the phone to a professional repair mobile technician and have them reflash the firmware on your phone....or you can go to www.topsony.com this is apaysite so u will have to pay for the flash.