Question about Xerox WorkCentre M15i Laser Printer

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I am using a Xerox WorkCentre M15i connected to a server via a USB cable. I am trying to configure the scanner so that each user can perform a scan from the workstations without accessing the server desktop via VNC or remote desktop connection, since it is not secure that users with no administrator prmeissions accesss the server. I created a shortcut on my pc of the file scan2pcui.exe from the server. When I run it the window xerox scantopc is open normally but when click on scan there is this error: Device can't be set to the H/W mode you want!! Who should I do to configure correctly this scanner. I appreciate your help. Simon_Moz

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There is a device called a Pocket Pro that attaches to the machine and you can then hook it via a RJ45 connection. I believe Troy makes that device. I have used it several times with success. Its basically a print server device.

Posted on Feb 03, 2010

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Try to scan using 1 touch, and after 10 seconds of "connecting" message reads "failed to connect"


You can go into the maintenance area under machine status and change your USB speed, then try replacing your USB cable.

or
Make sure the Xerox machine is the only bi-directional USB device that is connected to the computer so that signals from other devices are not interfering with the communication between the machine and the computer.
If necessary, disconnect all other bi-directional USB devices (excluding a keyboard and / or a mouse) such as printers, scanners, digital cameras, zip drives or USB flash drives that are connected to the computer via USB and then try to scan again.

NOTE: This solution assumes that the print driver for this product and the operating system you are using has been downloaded and extracted to a known location on the hard drive. If you have not already done so, click on the [Drivers & Downloads] link under the Product Resources section on this window to download the print driver.
  1. Disconnect the USB cable from the WorkCentre.
  2. Remove the print driver from the computer. See the Related Items below for additional information.
  3. Connect the USB cable to the WorkCentre. Windows will recognize the WorkCentre as new hardware and the New Hardware Wizard will be displayed.
  4. The Can Windows connect to Windows Update to search for software window will be displayed. Select [No, not this time].
  5. Select [Install from a list of specific location] from the location options provided.
  6. Select [Search for the best driver in these locations]. Click on the [Include this location in the search] check box to insert a check mark, and then click on [Browse]. Browse to the folder where the driver files have been extracted to. The default location is c:\enxppcl6.
  7. Click on [Next]. A 'Please wait while the wizard installs software' message will be displayed.
  8. When the installation is complete, click on [Finish].
  9. click on the [Start] button, click on [Settings] (if necessary), and then click on [Printers and Faxes]. The Printers and Faxes window will be displayed.
  10. Right-click on the new WorkCentre printer icon, and then click on [Properties].
  11. Click on the [Ports] tab.
  12. Make sure the port selected is a USB port. If another port is selected, such as LPT1, select a USB port and click on [Apply].
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Jan 15, 2010 | Xerox WorkCentre M15i Laser Printer

2 Answers

How can i use my xerox m15i to scan documents/


install software on the pc
place paper on the glass of the printer
on the software click scan
or on the printer scan
check in the pc

Oct 29, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

We have a workcentre M15i connected to a vista computer. We want to print from a xp computer to the workcentre. The xp only sees the workcentre if the vista computer is turned on. How do we get the xp...


We put a usb cable from the xp computer to the workcentre. We left the Vista computer connected to the workcentre via parallel cable. Not the solution we were hoping for but it does enable us to print from both computers

Apr 14, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

I can not get my scanner to scan


If the lamp simply will not move then the green latch on the bottom of the scanner is locked and holding the scan head in the locked position.
If it is a scan to network issue or scan to E-mail you need to use a USB or parallell cable and you may have to change the USB port speed, But without knowing which problem you have I am not sure exactly where to head with this problem.
The scanner lock is located on the underside of the scanner. If you look in where you reach to remoce your copies, you will see on the bottom of the scanner a green latch, about 2 inches long and a half an inch wide. Push it in then pull it toward you until you feel it snap locked . Then power the machine off and back on.

Feb 02, 2009 | Xerox WorkCentre M15i Laser Printer

5 Answers

I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox M20i scan to e-mail


You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Jan 11, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Xerox M20I SCANNER


You can only do scanning on an M20i with a USB or parallel cable. That machine does not support scanning via an ethernet cable.

Oct 25, 2008 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Currently working on XEROX WorkCentre Pro 55. Want to scan documents to my computer from newwork printer. What do I need to set up in order to utilize this feature. I tried scanning to a programed user...


> Support & Drivers > WorkCentre Pro 55 Support > Search Results Solution: Set up Network Scanning Using Server Message Block (SMB) Filing With CentreWare Network Scanning Software v 5.5x bttn_print.gifMake Printable bttn_email.gifEmail this page elem_1_spacer.gif Prerequisites:
  • The printer must be connected to the network.
  • The IP Address of the printer is required, and the HTTP option must be enabled on the printer. If you do not know the IP Address, or whether HTTP is enabled, print a Configuration Report. See the Related Items below for additional information. If you do not have this information or the printer is not configured correctly, contact your System Administrator for assistance.
  • A user account for the scanner to login to the scan server must be created (account needs full control access rights). The user needs to be a local user on the workstation and not a domain user.

    NOTE: SMB uses local rights and not domain rights. Record the username and password for future use.

  • A directory to be used as a repository for the scanned files must be created. The directory must then be shared.
  • The Hostname of the workstation must be known.
  • CentreWare 5.5x must be installed on a Microsoft Windows server or workstation on the network.
From the workstation or server where CentreWare is installed:
  1. Click on [Start], point to [Programs], select [Xerox CentreWare], and then select [Add Network Scanner]. The Add Network Scanner Wizard window will be displayed.
  2. Click on the [Enable a new Xerox System Scanner for network scanning and associate it with a scan server] radio button, and then click [Next].
  3. Select [Specific IP Address] from the Find Devices pull-down menu and continue with step 4, or select [Specific TCP/IP Hostname] and skip to step 5.
  4. If Specific IP Address is selected, an IP Address field will be displayed. Enter the IP Address of the printer in the field, click [Next], and then skip to step 7.
  5. If Specific TCP/IP Hostname is selected, a Hostname field will be displayed. Enter the printer’s TCP/IP hostname in the field, and then click [Next].

    NOTE: Select Specific TCP/IP Hostname if the Printer is using DHCP to resolve the IP Address and has a Hostname assigned.

  6. If the printer has been configured for Scan to File, a window will be displayed with a 'This device has already been configured for network scanning. Continuing will overwrite its current configuration. Do you want to continue?' message. Click on [Yes].
  7. The Enter Password window will be displayed. Enter your system password in the field provided, and then click [OK]. The Server Type (Filing Protocol) window will be displayed.

    NOTE: The initial system password at machine install is 1111. If the administrator encounters a problem with changing the password, or forgets the password, a service call must be placed.

  8. From the Server Type (Filing Protocol) pull-down menu, select [Windows (SMB)].
  9. Click on the [Browse] button located below the Location (\\Server\ShareName\Path) field. The Choose Location – Windows (SMB) window will be displayed.
  10. Browse to the server and then to the Scan folder where the CentreWare scanning folders will be installed, and click [OK]. The Location field will be displayed with the scan server name and the path to the shared scan folder.
  11. Click [Next]. The Xerox System Login Name window will be displayed.
  12. Enter the scan user name and password (this is the user account the printer will use to login to the server share) in the fields provided, and then click [Next]. The Distribution Server window will be displayed.
  13. Do not make any changes. Click [Next].
  14. Click on [Manage User Templates]. The Manage User Templates window will be displayed.
  15. Click on [Modify Template List] to begin selecting template users for this scan server installation. The Modify Template List window will be displayed.
  16. Make a selection from the list of Users and Groups, and then click on [Add] to create a scan folder and template for the selected user or all members of a selected group. If necessary, repeat this step to add additional users or groups.
  17. When you have finished, click [OK] twice. The Finish window will be displayed.
  18. Click on [Finish] to upload the scan settings to the printer. The Add Network Scanner Wizard window will close when the settings have been uploaded.

Jun 02, 2008 | Xerox Office Equipment & Supplies

1 Answer

Printer is very slow


In machine settings there is a setting for the USB port , it has a fast and slow setting.
The M15 technically is not a intended to be a network printer.
You can look into hooking it up to a pocket pro device which is a small print server.
There are other products that you can use to set up that, way.

Apr 24, 2008 | Xerox WorkCentre M15i Laser Printer

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