Question about NorStar CallPilot 100

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Hi any way to solve this problem on callpilot

Hi
Any way to solve this problem on Norstar callpilot 100/150
(Exception 1000)

thankls

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Posted on Jan 02, 2017

ynotphone
  • 192 Answers

SOURCE: I have a callpilot 100/150 we acquired an add-on

First thing, the Call Pilot is your voicemail, not your telephone system. Your telephone system is most likely a Norstar CICs unit.

If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.

Outgoing caller ID is not one of the features of the system for analog circuits. If you were running a PRI or BRI, then the system can hand out the caller ID. I would ask your telco provider to check the outgoing caller ID once again.

Posted on Jun 23, 2009

  • 105 Answers

SOURCE: Norstar CallPilot 100: need to change the time

The CallPilot Voicemail gets it time setting from the Norstar Phone System. Release 7.1 software enables the new extended daylight savings time automatically - earlier releases use the old DST.
Use a phone capable of programming (M7310, M7324, T7316), dial Feature, (star), (star), 8463 (which spells TIME). Then follow the prompts. Good Luck!

Posted on Jul 16, 2010

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1 Answer

Invalid feature and 2 lights lit


Two lights lit is the normal situation - it means that the two voicemail ports are connected to the Norstar System and active. Press "Feature 9 (star) 1" to view the CallPilot Feature Codes. Then enter System Administration feature code to begin programming the system.
Good Luck!

Jul 01, 2010 | NorStar CallPilot 100

1 Answer

Need to upload greetings to Callpilot 100. would like to upload some professionally recorded company greetings. Can it be done on this unit?


Yes, using CallPilot Manager (the CallPilot browser), you can import a *.vbk file. The CallPilot Player can convert *.wav files to *.vbk files.

May 20, 2010 | NorStar CallPilot 100

1 Answer

CallPilot 100 Unplugged it and plugged it back


The CallPilot takes between 4 and 15 minutes (depending on software level) to boot up. After that, the lights should come on for each port connected to the telephone system. If not:
1. Check the wiring between the phone system and the CallPilot;
2. Make sure the wiring between the phone & voicemail systems is less than 50 ft. (15 meters);
3. Remove & reinsert he feature cartridge.
If still not working - the unit needs repair.

Jan 15, 2010 | NorStar CallPilot 100

1 Answer

CP100 Auto Attendant transfers direct to voicemail


The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Nov 10, 2009 | NorStar CallPilot 100 Voice Mail, 10 mail...

1 Answer

I have a callpilot 100/150 we acquired an add-on


First thing, the Call Pilot is your voicemail, not your telephone system. Your telephone system is most likely a Norstar CICs unit.

If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.

Outgoing caller ID is not one of the features of the system for analog circuits. If you were running a PRI or BRI, then the system can hand out the caller ID. I would ask your telco provider to check the outgoing caller ID once again.

Jun 10, 2009 | NorStar CallPilot 100

1 Answer

Our call pilot seizes a line and won't let us use that particular line. it says extension 254 in use. we use the callpilot in voicemail mode. and the problem is occuring in a lot of our systems.


Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.

May 06, 2009 | NorStar CallPilot 100

1 Answer

Admin box lockout


try this out... How do I change the Operator password on my Norstar Voice Mail System?
Press Feature and enter in the digits 982.
Enter 67372867.
Press 7.
Enter the new Operator password (between 4 and 8 digits).
Press RLS to end programming session.



Mar 16, 2009 | NorStar CallPilot 100

4 Answers

Norstar CallPilot 100: need to change the time within the system to reflect daylight savings time


the time change goes off the system time to change system time press feature **7463 enter the admin password then press change and enter new time

Mar 09, 2009 | NorStar CallPilot 100

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