Question about HP TouchSmart IQ770 PC Desktop

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HP IQ770 TouchSmart doesn't load up or stay on

Hi. My HP IQ770 TouchSmart will not stay powered on. Everything seems fine, all lights and fans on and I can get a disk into the CD drive (and eject it), but the unit only stays on for around 20 seconds before closing down - almost as if the power button has been held in. Have read lots about the Seagate hard drive issues, but this one is the 7200.10. It would make sense for it to be a HD issue, the screen appears to be fine and lights up white but with no content. Can anybody help?

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  • Benn Robinson Feb 02, 2010

    Further to this:
    I took out the HD and tried to boot from Vista CD, no joy. I also removed the RAM and tried to boot, the system beeped at me and stayed on so it looks like there's a problem between power on and engaging the hard drive that's causing it to auto shutdown. Again, any ideas appreciated.

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  • 81 Answers

Step 1: Disabling Automatically restart option to view error messages
1. You can prevent the computer from restarting by turning off the Automatically Restart option:
2. Click Start .
3. Right-click Computer , and click Properties
4. Click Advanced system settings .
5. Click the Advanced tab and select Settings in the Startup and Recovery section.
6. Remove the check mark next to Automatically restart under System Failure .
7. Click OK to close the Startup and Recovery window and click OK , again, and then close the System Properties window.
8. Restart the computer.
Check if it happens again
If it happens again do a hard drive scan(FULL)
Download the latest BIOS update from hp.com
Step 2: Reinstall Microsoft SATA disk driver solution
1. HP Vista computers that use the Microsoft SATA disk driver do not experience automatic restarts. If you updated your Windows XP computer to a Windows Vista capable computer using an HP upgrade solution, this Microsoft SATA disk driver is available to reinstall.
2. To reinstall the Microsoft SATA disk driver, follow the instructions below.
3. Click Start on the taskbar.
4. Click All Programs , PC Help & Support , and then select Recovery Manager to open the Recovery Manager window.
5. If prompted, click Continue .
6. Click Next to continue.
7. The next window asks if you want to perform a program recovery. Select No , and then click Next .
8. The next window asks if you want to perform a driver recovery. Select Yes , and then click Next .
9. Click Next again to continue.
10. Select Standard Dual Channel PCI IDE Controller from the list of drivers, and then click Next . The reinstallation process takes a few seconds.
11.Click Finish to restart your computer.

Posted on Feb 04, 2010

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3 Answers

Upon booting, I get a screen that says my CPU fan has failed. The PC is a hp touchsmart iq770. If I order a new fan, is it something that I can replace myself....or do I need an experienced technician?


If you go to a computer shop and you can tell them wich type of motherboard and or cpu you have, they can give you the cpu fan you need. The replacement is easy but it depends on wich cpu you have. First of all i would check the power connection cable of you cpu fan to your motherboard. Are you sure the fan doens't turn any more?

Jul 24, 2010 | HP TouchSmart IQ770 PC Desktop

1 Answer

I need a Sunon fan for a TouchSmart IQ770 desktop.


Had the same problem. Run part number 5188-7284 through Google. You can find fans for $50 - $100. Go for it!

Apr 17, 2010 | HP TouchSmart IQ770 PC Desktop

1 Answer

HP TouchSmart IQ770 PC Desktop replace screen


Hi ,

I have pasted the url so kindly copy paste it in the address bar and you will find the moving pictures .All u need to do is just roll the mouse over the picture and u will find something interesting ....It gives u the steps to replace the screen...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01060928&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3351220

hope this will help u .....all the best...

Mar 17, 2010 | HP TouchSmart IQ770 PC Desktop

1 Answer

Vista installation problem.


Make sure that your CD/DVD drive is set as the first boot device in BIOS, then insert the Vista setup cd and reboot. Installation should now be automatic.

Oct 06, 2009 | HP TouchSmart IQ770 PC Desktop

1 Answer

Screen seems to be not working properly


try using a different monitor, borrow one if you have to, if the monitor works on your computer, then it simply means you need a new monitor. As far as the computer shutting down, it may be recording the bad monitor as an error in the loading process and automatically shutting down.

Mar 15, 2009 | HP TouchSmart IQ770 PC Desktop

2 Answers

Take Apart IQ770


Check out this web-site that was set up for "Touchsmart" owners; there are many discussions on this very topic there and one person has successfully fixed their IQ770 with a black monitor problem who has posted.

http://www.touchsmartdevzone.com/forum/thread/770/MONITOR-IS-BLACK-RESPONDS-TO-TOUCH-BUT-IS-TOTALLY-BLACK/?page=5#12182

Feb 25, 2009 | HP TouchSmart IQ770 PC Desktop

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