This may sound silly,but did you have your finger over the mic on the camera? Its just underneath the lens at the front. I have generally found that the sound on movies taken with this camera is poor, you need the sound source to be quite close to the camera for clear sound.
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Some TV's have sound settings to empathies voice. If the TV has a centre speaker you can increase the sound output on that. That will make voices louder.
However many people do complain about loud music drowning out voices on TV. The problem is that movies were meant to be seen in cinemas and TV sound systems don't match up to that. If you can't find a solution consider a surround sound system as this will correct the sound problems on movies.
try other sound settings first, eg music, stadium, games, all the other sound options. if same results your centre speaker could be gone. or you need to increase the volume of the centre speaker in setting mode. do this first before assuming the speaker is no good. hope this helps
As with all recording levels it's best to keep them to a max of 0 VU on the level meter. Some say an odd peak into the red or above 0 VU is acceptable, but it should not go to high. Sett it on the loudest part of what you are going to record, then the rest of the time should be OK. Try some loud music first if it's all speech. That should set the right level for the speech. It is possible to increase the audio level on Audacity afterwards anyway.