Question about HP Scanjet 4370

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System shuts down and mouse stops working

Hi,
I have HP Scanjet installed on three laptops. One is an Acer and the other two are HP. Everytime I plug in the USB connection on Acer to connect the scanjet it shuts down the system. Also when I plug in the scanjet to USB for the two HP laptops, the mouse stops to work and I have to use keyboard keys to navigate and finish my work. But once the USB has been unplugged the system functions just fine. Please Advice. I have already downloaded the software updates.

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Try doing a BIOS update on the sys if it doesnt work out uninstall the drivers from both the sys and try to use the unit as a plug and play device the sys should automatically detect the new hard ware found wizard and install it using that it should fix the issue

Posted on Feb 08, 2010

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Pls something is definately wrong with the hp scanjet and with time it passes it to your lovely laptops. i advice you dispose it and better still get another.trust me that would really help.

Posted on Aug 01, 2009

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