Kindly re install the printer driver and check the cable is properly connected.also
Go to printer and faxes option and choose the printer model which you installed just right click on it you will see the option of use printer online. Also I suggest you to change the usb port and the cable also still if you facing the problem follow these steps, right click on my computer and go to properties then hardware in that click on device manger and check there is any other device is listed if it is there just remove it and click for scan for hardware changes when he prompt for driver reinstall the driver cd.
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