Question about Creative Labs ZEN V Plus MP3 Player

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Zen Sleek not recognized by firmware: not connected msg

Zen Sleek had poor battery life and would only turn on/off by pressing reset with end of paperclip. Tried to reload firmware. Now just goes into recovery mode. When I try to re-install firmware the software says device not connected. Media transfer software doesn't see MP3 player either, but PC recognizes that an external device is there. How do I get Creative media software and especially the firmware install software to see the MP3 player? Firmware was earsed and now is in recovery for days? What happened?

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  • manibal Mar 13, 2008

    My Zen turn on/off by pressing reset with end of paperclip. Tried to reload firmware. Now just goes into recovery mode. When I try to re-install firmware the software says device not connected. Media transfer software doesn't see MP3 player either, but PC recognizes that an external device is there.
    How do I get Creative media software and especially the firmware install software to see the MP3 player?
    Firmware was earsed and now is in recovery for days? What happened

  • kag0me Mar 14, 2008

    My Zen turn on/off by pressing reset with end of paperclip. Tried to reload firmware. Now just goes into recovery mode. When I try to re-install firmware the software says device not connected. Media transfer software doesn't see MP3 player either, but PC recognizes that an external device is there.
    How do I get Creative media software and especially the firmware install software to see the MP3 player?
    Firmware was earsed and now is in recovery for days? What happened

  • muckamuck Mar 22, 2008

    I have Zen V plus. It says ..not connected on my laptop but it will connect to my desktop. Reloaded software. Web blogs made suggestions: I have tried the microsoft update for media players, with no success. I tried the creative solutions firmware upgrade download, but it requires the device to be connected (catch 22 - that is the problem). Help

  • aamin Mar 30, 2008

    i connect my creative player the computer recongnises it but the music media says no connected

  • Anonymous Apr 05, 2008

    yes i have the same problem when start my mp3 player it goes into recovery mode and the fiemware is erased and now my mp3 player is in recovery mode for days

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I had the same problem with zen v (video). My pc (Xp s. pack 3) recognized the player in device manager, but reloading firmware failed, as that small app. was still asking me to connect it.
I used my friend's pc Xp sp2 with automatic updates disabled and eventually loaded firmware into my zen using ' mp3 player recovery tool' from creative website http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp? (,because that small application - firmware pcfw_l22_1_32_01 didn't recognize player again.

Good luck!

Posted on Nov 08, 2008

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya



Posted on Feb 19, 2008

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I had the same problem and I seem to have solved it.
First thing I did was update my graphics card drivers. (may have nothing to do with it)
I updated my chipset drivers
I updated my soundcard drivers(again probably nothing to do with it)
I then uninstalled WMP 11 which rolled back to WMP 9
Still not fixed yet.
Then after watching a film using WMP 9 I was requested to update to WMP 11. Which I did and then prompted to reboot.
After I rebooted the plaer is now recognised and fully working again.
Hope this helps :)

Posted on Jan 10, 2009

1 Suggested Answer

SOURCE: Zen Sleek not recognized by firmware: not connected msg

try the information here remove MS Media player 11 http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=366,E=0000000000255567421,K=6463,Sxi=6,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://uk.europe.creative.com/

Posted on Aug 30, 2007

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1 Answer

My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

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Creative Zen Sleek Firmware Problem...


u r facing a short circuit in the motherboard of ur device!

plz rate this post

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My Creative Zen Sleek Photo freezes at the stage when the screen says "Zen Sleek Photo" and will not respond, reseting the player does not help, and I have tried to update my firmware, but it...


I had the same problem. Mine would go to the Sleek Photo Screen and then the Creative screen. After that it would freeze and do nothing. I tried to reset, reboot, all that. I downloaded the newest firmware, but my pc wouldn't recognize the player. I went in to the control panel and hit add/remove programs. I removed my WMP 11 and the WMP runtime (I heard these can mask the player). Sure enough, I rebooted the pc and it recognized my player. I was then able to launch the firmware update and now my player is working like a charm.

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Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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Help me


Have you tried inserting a paperclip into the small hole to the right of the port?

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Does not work


I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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How to bring a Creative Zen Sleek Photo to life


If you can, the best test is to try your player with another PC,

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Firmware update does not recognize Sleek


is it possible to try another computer or laptop?

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

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Zen Sleek not recognized by firmware: not connected msg


try the information here remove MS Media player 11 http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=366,E=0000000000255567421,K=6463,Sxi=6,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://uk.europe.creative.com/

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Can't reinstall Firmware


It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

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