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No telephone service

My parents just bought an emachine EL1331G-03W. When they connect the phone line from the tower to the phone jack (they still have dial up), they lose telephone service. This is before even trying to connect to the internet.

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  • joecoolvette
    joecoolvette May 11, 2010

    Not to possibly insult your parents, 'They are plugging into the modem port, and not the ethernet port, correct?' (Modem adapter card port is small, Ethernet adapter card port is wider) They used the internet provider installation disk, and set their eMachines up?http://support.gateway.com/emachines/des...

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Hi, I checked the specs for this pc and it only has a Ethernet port. See specs below.
Specifications CPU1 : AMD Athlon™ II X2 dual-core processor 235e
(2.7GHz, 2MB L2 cache) Operating System2 : Genuine Windows® 7 Home Premium 64-bit Chipset : NVIDIA® GeForce® 6150 SE Memory3 : 6144MB DDR2 dual-channel (2 × 1024MB + 2 × 2048MB)
Expandable to 8GB
4 DDR2 slots (total), 0 DDR2 slot (available) Hard Drive4 : 750GB 7200rpm SATA Optical Drive : 16x DVD±R/RW Supermulti drive
Write max: 16x DVD±R, 6x DVD-RW, 8x DVD+RW, 8x DVD±R DL, 5x DVD-RAM, 48x CD-R, 32x CD-RW
Read max: 16x DVD-ROM, 40x CD-ROM Media Reader5 : Multi-in-one digital media card reader
CompactFlash® I & II, CF+ Microdrive, Secure Digital™ (SD) Card, miniSD™ Card, MultiMediaCard™ (MMC), MMCmobile™, MMCmicro™, Reduced-Size MultiMediaCard™ (RS-MMC), xD-Picture Card™, Memory Stick®, Memory Stick PRO™, Memory Stick Duo™, Memory Stick PRO Duo™, Memory Stick Micro™ Video : Integrated NVIDIA® GeForce® 6150 SE graphics Audio : 8-channel (7.1) high-definition audio
USB Speakers Communications : 10/100 Ethernet LAN (RJ-45 port) Peripherals : eMachines® PS/2 keyboard and optical mouse Ports/Other : 6 - USB 2.0 (2 front, 4 rear)
2 - PS/2 (keyboard and mouse)
1 - VGA
6 - Audio jacks
1 - Headphone jack
1 - Microphone jack
1 - RJ-45 Ethernet Dimensions : 14.2" H x 7.1" W x 16.2" D Weight : 18 lbs. (system unit only) Warranty6 : 1-year parts and labor limited warranty with toll-free tech support Software :

  • Genuine Windows® 7 Home Premium 64-bit
  • Adobe® Flash® Player
  • Adobe® Reader®
  • eMachines® Recovery Management
  • Google Toolbar™
  • Microsoft Office Home and Student 2007 (60-day complimentary trial period)7
  • Microsoft Works® 9.0
  • Nero® 9 Essentials
  • Norton Internet Security™ 20098
  • WildTangent® demo games
http://www.emachines.com/products/products.html?prod=ET1331G-03w

Here's a quick and easy solution to their problem buy a usb external 56k dial up modem.

No telephone service - 721f40f.jpgHere's the link to buy it.
http://www.google.com/products/catalog?sourceid=navclient&rlz=1T4ADFA_enUS363US363&q=external+modem+for+dial+up&um=1&ie=UTF-8&cid=5167627218834893159&ei=RPRnS8-JFIrEsQOC8OT3BA&sa=X&oi=product_catalog_result&ct=result&resnum=3&ved=0CCYQ8wIwAg#ps-sellers

Let me know how it went.

WBTech

Posted on Feb 02, 2010

Testimonial: "Most logical answer! Emachines couldn't tell me that? They are returning it to purchase a different brand. Will be careful with next purchase. TY!"

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The specifications I find for that model have a RJ45 network connection but I see no modem. I suspect they are plugging the phone into the network jack which will kill the phone line

Posted on Feb 02, 2010

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1 Answer

Why does my panasonic cordless home phone have the error message "check tell line?"


I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

Aug 01, 2014 | Panasonic KXTGA470B KX-TGA470B KX TGA470B...

1 Answer

I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

Have a 3010 SD and only line 1 rings, there are 4 lines.


The telephone has several capacities mentioned as four lines where each would have been networked a separate devices to attain voice communcations. The telephone service provider usually would request to either install at the location several beyound online jack to make possible several entities communcations. Also, the phone with several line becomes useful in situations where several office spaces require communcations sharing from the same telephone. Considering the number of lines that the telephone provider made avilable at the location, the telephone feature buttons can be used to select several lines of choice only that all four becomes tasked when four telephone connection jacks were established.

Feb 15, 2011 | Toshiba DKT 3010 Corded Phone

1 Answer

This was bought at an estate sale and I'm trying to find out where to connect the ethernet cable to set her up on qwest home internet. Either I'm nuts or the ethernet cable included with the set up...


the two lines in the back, if they are too small for the ethernet cable, are telephone jacks for a phone modem. look and see if there is a "line in" and "line out" labeled, or a picture of a telephone next to one of the jacks- if so, then this is a phone modem card, and not an ethernet card. ethernet cards ONLY have one jack.

Nov 06, 2010 | E-Machines eMachines Desktop PC

1 Answer

Got a emachine desktop model EL1331G when i plug


Have you ever gotten on line with your system? I just checked out the specs and it doesn't list a modem as a feature. It does, however, list an RJ45 connection port and this is strictly for Ethernet.

If you had a modem installed, I would suggest you go to Device Manager, (right click on My Computer, select Properties, Hardware and click on the Device Manager button). Find Modem in the list, click on the '+' sign to expand and uninstall the modem. Reboot the system and see how that works out.

Let us know how you made out.

Cheers,

TIH

Dec 30, 2009 | Computers & Internet

1 Answer

I have made all connections re 'phone line up to connecting to tower - I can't connect as cable too short - what am I doing wrong? Should I be connecting via the back of the tower? I only have one...


You should have a modem installed in the tower portion of the system. It will have phone jacks. One is marked LINE the other is usually Phone. The Line or Wall jack plugs into the phone jack on the wall. if there is a phone plugged already, unplug it and plug it into the modem jack marked phone. Cord lengths are chosen to suit need. Radio Shack or the like have long cords if needed

Jan 05, 2009 | Computers & Internet

6 Answers

Hi, I am setting up a canon mp730 for a friend. I have run into a problem with the fax phone line. I have connected the lines correctly to the copier and her answering machine but when I try to use the...


Remove the connection and once again try to re connect the lines between the copier and phone line . You might have some connection . Just give a try .


If this doesnot work . I will let you know how to proceed further .

Oct 12, 2008 | Canon Office Equipment & Supplies

1 Answer

One one ring tone with incoming call..........


Make sure the ringer is on .
• Make sure the telephone line cord and power adapter are plugged in properly .
• The cordless handset may be too far from the telephone base. Move it closer to the telephone
base.
• There may be too many extension telephones on the telephone line to allow all of them to ring
simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
• Test a working telephone at the telephone jack. If another telephone has the same problem, the
problem is in the telephone jack. Contact your local telephone company (charges may apply).
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Remove and re-insert the battery and place the cordless handset in the telephone base.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
for this to take place.
for more info download this http://www.vtechphones.com/docMgt/public/art/52882/6041_manual.i3.pdf

Apr 01, 2008 | Vtech Cordless 6041 Phone

2 Answers

Telephone connection problem with DSL


unplug everthing from all jacks in the house. call your # a couple of times. if the line rings, plug everything in 1 at a time, but call again after each hook up. if the line goes dead or is busy, that phone you just plugged in is the problem. [ a short in the phone, computer, answer machine, or any piece of equipment plugged into the phone line.] if the line is busy when everything is unplugged, call your phone company. there maybe a problem with your inside wire.there also maybe a box [called a nid] inside your basment/garage or on the side of your house, where you can plug your phone directly in, bypassing all the jacks in your house
hope this helps.
wg

Feb 13, 2008 | Lands Phones

1 Answer

HUM


DSL line. Possible that filters are not plugged in. When DSL service is being used on your line, filters must be installed at every jack that is in use. The DSL signal can cause static/noise, squealing (similar to fax tones) and other issues on your line. (ex. Caller ID problems). In order to avoid having this issue, the service provider gives DSL filters to all customers when they sign up for service. These microfilters must be used because they allow your phones to work properly by blocking the high frequency DSL signals from being transmitted through the telephones. DSL filters should be plugged into EVERY phone jack that has a phone. If you are not using the filters provided by the telephone company, this will cause static/noise and possibly Caller ID issues on your phones that are plugged into jacks without filters. Please contact your service provider for filter information and proper installation. Interference: Other 2.4 GHz products. Other products that use the 2.4 GHz band can interfere with the use of this phone. Items include: Radio towers, pager towers, cell phones, other 2.4GHz cordless phones and 2.4 GHz intercoms or monitors. If any of these items are in the area, they can interfere with the performance of this phone; try relocating the phone. Other 5.8 GHz products. Other products that use the 5.8 GHz band such as home networking (wireless modems) other 5.8 GHz cordless products (phones etc.) can interfere with the use of this phone. Try relocating the phone. Interference from microwave. Microwaves work on the same frequencies as the 2.4 GHz phones. If the unit is on when the microwave is running, it is normal to experience static at that time. Do not plug this phone in the same outlet or near the microwave. Environmental. Normal radio operation. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, there is nothing wrong with the phone. Try channing channels. Surge protector or modem. Unplug modem or surge protector that is connected to the unit. Building structure limits range. Relocate telephone base near window when using telephone outside. Base unit located in basement or other low area. Relocate telephone base to higher location. The unit will get better reception if it is not located in a low area. Video displays, television sets and personal computers may cause interference. Video displays, television sets and personal computers can cause interference on this phone. Please relocate the phone to an AC outlet were there is no major appliance plugged in. If the base is near any of the above mentioned, locate the base to another room. Possible telephone line/service problem. Try using your equipment at a different location (i.e. friend or neighbors). If the unit functions properly in the new location, contact your local telephone company for assistance; additional charges to be incurred by customer may apply.

Feb 11, 2006 | Vtech VT 9152 Cordless Phone (VT-9152)

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