Question about Dell Dimension 2400 PC Desktop

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WD 5GB nternal EIDE drive is detected by BIOS but not by Win XP.

Dell Inspiron 2400, XP/SP3. New WD5000jbrtl internal EIDE drive attached to motherboard secondary EIDE channel (single drive only). power-up, drive is detected by the BIOS but not by Windows XP. Drive diagnostics run and pass using WD Lifeguard diags.

Note: Multiple drive jumper configuration (Csel, Master, Slave, and no jumper) tested with no XP detection success.

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New drives are not usually formatted, so the drive will not show up in the drive list when My Computer is opened. As this may be the case, the drive will need to be initialize and formatted.

To do this make sure you have administrative rights and locate your My Computer icon which is located in the Start menu or on the desktop. Right click on the My Computer icon then select "Manage" and click on it.

You will be presented with the Computer Management console. Locate and click on "Disk Management" under the Storage part of the management tree.

Many times when this is opened, the system will present you with a wizard to initialize and format the drive. If this is the case then follow the wizard to complete the task.

If this did not happen, look at the list of drives in the list. If the computer recognizes the drive it will appear without at drive letter next to it. If this is the case a right click on the drive with out a letter will allow you to initialize and format the drive.

If the drive does not appear here, then over to the far left in the Computer Management console, find and click on "Device Manager"

Once the device manager is open a tree with all the recognized devices will be displayed. Click on the + sign next to Disk Drives. If the drive is not listed here then the computer does not see it.

If this is the case highlight and click the computer at the top of the Device manager that has the name of your computer. Now right click the computer icon and select the only option witch is "Scan for Change". The computer will look for devices for a moment or two. When complete see if the drive is now listed under Disk Drives in the device tree. If so follow the steps above to initlize the drive and format it in the Disk Management part of the console.

If the drive did not show up, shut the machine down and check the connections to the disk drive.

Also make sure the drive is properly jumped. Most Western Digital Drives have a jumper diagram printed on the label. Set the drive up for single drive or cable select.

After restarting the machine, enter into the BIOS to make sure the machine is in fact seeing the drive. On a Dell Dimension this can be done on restart by pushing the F2 key. This must be done quickly right after start up.

Once in the BIOS use the arrow keys to navigate. Locate the section for hard drives and verify the machine is in fact seeing it. It may be that the secondary IDE channel has been disabled. Make sure it is enabled. Also make sure the drive detection is set to auto if the option is available. Once complete make sure to save changes to the BIOS. When complete the system will be restarted. Allow the system to boot Windows. It may recognize the device now and prompt with the wizard.

If not use the steps above to check the Disk Management under the Computer Management console to see if it is there.

If the drive is still not there try testing it in a different machine or seek professional services to rectify the issue.

Posted on Feb 03, 2010

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It should be on Primary channel if it is the only drive... with the jumper on master. No other way will work.
If windows won't see it then it may be unusable OR need a reformat & re-partition.

Posted on Feb 02, 2010

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