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Unable to clean 51

Unable to clean
will not print
the machine has been unpluged and ther are no paper jams

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  • 60 Answers

If there is no jam it is generally a mechanical issue such as...

1. The planetary arm assembly not engaged correctly
2. Ink cartridge/purge switch harness not connected correctly
3. Purge cam switch broken
4. Gear(s) on maintenance unit broken
5. Paper feed motor broken
6. Main PCB defective

I find that if there was a paper jam, and the user pulled the paper out, option 4 is most likely. It is the smallest of cracks but ruins everything!
You will need to visit your local Brother Authorized Service Center, you can find one by clicking here. Thank you for using FixYa! - Don't forget to rate our service.

Posted on Feb 02, 2010

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1 Answer

I have a Brother MFC-3360C printer and have an error. Clean Unable 51


Error 51 normally indicates a paper jam or a sensor problem. Check the paper path and the printer head movement zones (far left and right) for any foreign objects (even small pieces of paper). If there has been a paper jam, was the paper forcibly removed? If so, possibly one of the sensors has been knocked out of position or damaged. Dust, dirt, grease or spilled ink may also be contaminating a sensor. This is maybe one of the most elusive problems to solve..!

Apr 10, 2015 | Brother MFC-3360C All-In-One InkJet...

2 Answers

Unable to print or copy, see troubleshooting 51


The error means you have a paper jam or one of the sensors is incorrectly reading a paper jam. Unplug the unit and check all areas for a jam. Remove the back Jam Clear Cover and check inside there. Remove the Paper Tray and check that area and check if the PE actuator is in place behind the paper tray. Lift the scanner flatbed unit and check inside the print carriage area. Look for scraps of paper at the sides of the platen. These scraps that may be soaked with ink and difficult to see. You may need to move the print head to see both sides.

If the PE actuator is missing, contact Brother for a replacement. Put in the replacement if needed.

Close the scanner unit, replace the clear jam cover (put it on correctly) and replace the paper tray. Plug in and turn on the printer and see if the message clears. If it doesn't clear, access the Ink or Ink Management menu (either directly by a single key or through the menus). Do a test print for Print Quality (Color). If the quality is good, press 1, the up arrow or + key to select Yes. Then press the Stop/Exit button. If the print quality is poor, clean the print head.

If the jam message occurs again, check for more scraps of paper inside the unit as above. Make sure your paper meets the specifications for the printer and isn't getting excessively humid. (Paper will pick up moisture from the atmosphere so keep only the needed amount in open reams or the paper tray.) Fan the paper in the tray and then return it to the paper tray. Make sure the paper is flat in the tray and that the guides are just touching the edge of the paper.

If it still doesn't clear, the unit needs service.

I hope this helps.

Cindy Wells

Sep 14, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Unable to print


I have a Brother MFC665CW and it has error message
"Unable to change 50" after paper jam. Paper is all cleaned
out of machine and still shows message.
cenprop@bigpond.com

Apr 08, 2010 | Brother Office Equipment & Supplies

1 Answer

Message unable to print 50


Machine Error 50 either means that there is a loose object inside the machine (usually piece of paper), or that there is a mechanical error which would need you to have the machine sent to service.

Jun 02, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

What is 'print unable 51' never had a paper jam!


Do the following:

Print Unable
XX
The machine has a mechanical
problem.
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.

Open the scanner cover and remove any foreign
objects inside the machine. ( You might try cleaning the scanner glass.)
If the error message continues, disconnect the machine from
the power for several minutes and then reconnect it.

Try this and let me know what happens. Binary Bob

Nov 21, 2008 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Printer ERROR "Unable to Print 50! Unable to Print 30!" ???


WONT PRINT UNABLE TO PRINT , PAPER JAM
CLEANED PAPER JAM, CANT SEEM TO FIND ANY THING MORE TO DO TO IT

Sep 04, 2008 | Brother MultiFunction Center MFC-440CN...

4 Answers

"Unable to Print 50" BROTHER MFC-440CN


my brother mfc-440cn printer says, "unable to print 51" on the screeen after if off (which it woudn't let me do. I had to unplug it. It just won't work.

Aug 26, 2008 | Brother MultiFunction Center MFC-440CN...

2 Answers

Clean unable 51


Ok Please follow this link and it has your answer.

Please rate me when it was a FIXYA

May 03, 2008 | Brother Multi-Function Center MFC-240C...

1 Answer

Postcards causing printer jam


I think the card is too heavy or too thick for the machine as when it prints it has to turn the paper. If the card is too rigid it is unable to bend causing a paper jam. Suggestion is to try a less grade of card.

Thanks J

Dec 15, 2007 | HP DeskJet 5650 InkJet Printer

2 Answers

Unable to print


press menu then start mono (blue button) then fourtimes arrow up (tel-index). Machine will be in maintenance mode and lights will flash. What error code does the machine display?

(to leave the maintenance mode press 9 then 9)

Nov 26, 2007 | Brother MFC 210C All-In-One InkJet Printer

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