Question about SanDisk Sansa E280 MP3 Player

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SanDisk Sansa froze on song screen, wont unfreeze

I have the Sandisk sansa BE series (if that helps)I recently uploaded 3 songs into it, safely removed it form the computer and listen to the songs. I got to the third song and midway threw it froze and did an irritating buzzing sound. (This happened more than once to me, the other times i took the battery out put it back in and it worked fine) So i took the battery out and left it as is. The next day I turned it on (turned on fine)and thenit froze on the song screen (it says the name of the song, how long its been playing for and the battery life) so i said okay, took the battery out and told myself i'll fix it at home. I got home and plugged it in the computer using my usb cable. (without battery). It turned on and froze on the EXACT screen as before. Tried with battery, same thing. I even went threw customer service and their recommendation on how to fix it, still didn't work. Any help on how to fix it?

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  • Master
  • 593 Answers

Make sure the player is fully charged. 1. Connect the player to your computer. 2. Make sure the computer detects the player.
NOTE: If needed, switch the player to MSC mode, 1. Turn device OFF. 2. Slide the Hold switch down to Lock (orange color showing). 3. Press and hold the center button while connecting the device to the PC.then connect it to the PC. Next Be sure the battery is charged 1. Leave the player connected for approximately 2 hours to charge. 2. Disconnect the player from the PC. 3. Verify if you can turn on the player. 4. Reset the player if necessary.
To reset the player: 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
If that does not do it, re-seat the battery: Then try and see if it will come on with out the battery hooked to your computer, which I see you have done but did you change modes MSC to MTP . next delete the song it keeps hanging on and re-copy it back on to the player from a different folder or re-rip it from the CD and copy it into a new folder then re-copy to the player.

Posted on Feb 02, 2010

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

It is getting stuck while refreshing the database.


Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

All music from SanDisk e250 disappeared and it's not working well


Hello,

When the message "no songs" appears in the player, next Sandisk instructions might help you to restore the player:
http://kb.sandisk.com/app/answers/detail/a_id/3/kw/no%20songs/p/555%2C662%2C618%2C622/r_id/101834
If you don't have the music on the computer any more, be sure to make a backup first as told in this link.

All support for the e200 series players:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC9kRUQ0SVlaag%3D%3D/sno/0#e200

For more help just add a comment.

Apr 21, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Froze when trying to delete track


Did you consider removing and re-installing the battery. THat would turn off the player so that it would unfreeze. I know its crude but its the easiest way out. After you get it working you may want to consider a firmware update from the creative bebsite to ward-off against future problems.

May 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I can not upload any music-help


Use Windows Media Player to transfer songs to your device. Make sure the songs are in the right format for your Sansa e200. iTunes, for instance, won't work with the Sansa e200 series.

-Tha Mp3 Doctor

Mar 15, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa c250 froze


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Aug 20, 2008 | SanDisk Sansa c140 MP3 Player

1 Answer

Free memory


Format
This will format your Sansa c200 player’s internal memory
1) Select Settings from the Main Menu.
2) Select Format
3) Select Yes to format the internal memory or No to cancel.

-Tha Mp3 Doctor
Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Aug 03, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Please free memory


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Aug 03, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Songs to my mp3 wont download


try putting them on a cd then ripping them to the hard drive then put them back on the sandisk

Jul 08, 2008 | SanDisk Sansa e250 MP3 Player

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