I would like to erase my hard drive and reload Windows Vista from the inbuilt programming on my Toshiba Satelite Pro. We were told by the supplier that we had to restart the computer then press Alt and 0 together to enter the recovery option. This does not seem to work.
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This indicates a hard drive problem, but! first remove the hard drive and re-seat it back in place, "sometimes it goes out of position" and is enough to restart it, if no change! use your recovery disc to reload windows. Now! if it fails to load up chances are it is probably a bad hard drive, but I recommend having it tested before replacement of the hardware.
Windows is so corrupted that it can't shut down properly. The only way to fix that is to save your data and reinstall. And be very careful what program you load after that because it was one of them that has corrupted Vista so load them one at a time with serious testing in between.
Before you attempt it, make a couple of changes in the BIOS to hopefully work around a few problems that might crop up. At reboot, tap the F2 key to enter setup that will allow you to make a change in the BIOS. Disable caching module before you change the drive sata settings. Set the hard drive to "ATA compatible."
Run check disk for hard drive errors. I recommend immediately backing up all your data that you can, wiping it, and reinstalling your programs. The rebooting problem smells like a bad hard drive. I just went through it with a Compaq at work.
If you run a repair with the recovery disc you won't lose any info. The only time you'll lose the info is if you run a complete reload. Run the system disc until it gets to the point of finding installed operating systems, at this point instead of deleting the partition, press R and it will reinstall the operating system files only leaving other installed files and programs intact. Keep in mind that many times when this happens, it's a hard drive failure. If it is a hard drive failure, then you will have to replace the hard drive and you will lose the info, sorry.