Question about Heating & Cooling
If it's not staying lit then it's not getting air and the air trap is clogged with dust (more than likely) as that's what happen to me.
On the bottom left under the unit is a air trap door that clogs with lent or dust. I used a Swiffer brush and wiped under the left side from front to back as far as i could reach.
Then try to light it. If that doesn't work then you need to reset the Thermal Switch.
At the bottom right there is a white circle connector about the size of a dime with two wires connected. In the center is a peg. Push and hold for 10 secs. It won't actually push in put push for 10 secs. Then give it a try.
This is what worked for me
Posted on Oct 08, 2013
They are sending the right parts. I would first change the thermocouple. 9 out of 10 times it is the problem. If it still won't stay lit, then change the gas valve. The thermocouple can be swapped in about 3 minutes. Hope this helps...
Posted on Feb 02, 2010
Testimonial: "Thank you!"
Don't waste your time replacing any parts. This is, and has been, a known issue with this water heater. They insist that their latest and greatest part will "fix" it, but it doesn't. The only thing it does is make it a little easier to re-light the pilot light. But, it will continue to go out frequently. I bought mine at Lowe's and they won't help with a replacement, either. This brand is JUNK. I suggest you replace the water heater with another brand. By the way, they'll cover the price of the part they'll send, but try to charge you $15.00 shipping every time. Their "customer service" department in India is a joke, too. They have a script they read from and don't know how to answer any questions unless it's part of their script.
Posted on Feb 27, 2010
FYI.. had a similar problem with my 2 year old hot water heater. Slomins services my appliances, so i called them first, they changed the thermocouple.. but it didnt solve the problem, they said it was the gas valve. BUT THEY COULDNT FIND THE PART.. so I called whirlpool .they said it was a thermosensor safety valve.FIst they made me bypass it which seemed to work... got 3 AMERICANS during this process !!!!!. they did use a cookbook to solve the problem, but they did solve it, sent me the part overnite, and there was no charge. so maybe they learned by all the negative posts....
Posted on Oct 10, 2011
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Posted on Jan 02, 2017
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