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Washing machine making horrible noise, basket is not agitating during spin cycle

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It sounds like you may have a broken motor coupling. This is a simple and inexpensive repair.

If the washer does not agitate or spin, but will STILL drain, the likely culprit is a broken motor coupling. You may also hear a loud rattling sound as the drive motor engages, but the tub no longer spins. Whirlpool uses a motor coupling in the place of a drive belt. It is located between the drive motor and and gearcase (transmission). This configuration is known as a "direct-drive" system. It is common for the coupler to wear out with age and break. Newer versions of this coupler are more resilient and resist breakage. The following link explains how to access and/or replace one:

http://www.fixya.com/support/r3574231-replacing_a_motor_coupling

The part number for the improved motor coupling is included in the link I provided. The average cost is about $10 - $15. You can purchase replacements at any of the following webistes:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between sites, so shop and compare. If you do not wish to order on line, take the part number provided and go to your nearest appliance parts retailer. This is a common part they should have in their in-store inventory.

If you have questions please post back with your model number (located on a nameplate along the wash tub rim under the lid). I hope this helps you.

Posted on Feb 02, 2010

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Posted on Jan 02, 2017

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