Question about SanDisk Sansa Fuze MP3 Player

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Music that I've paid for won't play.

''My subscription tracks have expired. Connect to your PC.'' I don't know what to do. When I connect to the pc, the fuse charges, but nothing else.

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Posted on Feb 02, 2010

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I have a Sony MP3 Player Walkman NW-E005F. I am getting a message displayed on the walkman: 'DRM Error' that is preventing many songs from being played. Can I have some assistance please!


It means the Digital Rights to the song have expired.

From Sony's site:
"This issue may occur if the license for the track you are trying to play has expired on the device. If you currently subscribe to a music subscription service, connect the device and sign into the account to refresh your license to allow for playback. You may need to do this once during each billing period to listen to the subscription music you have transferred. If you are no longer a subscriber to the service where you downloaded the file from, you can delete the song from your portable player to prevent this error from occurring each time you try to play the song back."

Jul 12, 2011 | Sony Walkman NWZ-B103F MP3 Player

1 Answer

Cannot play says please connect to compliant software and update license information


Hi,

This issue may occur if the license for the track you are trying to play has expired on the device. If you currently subscribe to a music subscription service, connect the device and sign into the account to refresh your license to allow for playback. You may need to do this once during each billing period to listen to the subscription music you have transferred. If you are no longer a subscriber to the service where you downloaded the file from, you can delete the song from your portable player to prevent this error from occurring each time you try to play the song back.
If the issue happens with all the songs in the Player, format the Player and transfer the songs again using the Software or by dragging using the Windows Explorer.

Thanks for using FixYa.

Apr 07, 2011 | Sony Walkman NWZ-E344 Digital Media Player

1 Answer

My sansa clip wont play the songs it says synchronize with music subscription why


If your device can play some songs before, then it appears "...subscription..." meaning that Songs are protected or expired. You used Rhapsody to sync songs before? If so, trial expired or after 30 days the songs expired. Therefore, you need connect your device to Rhapsody do subscription.
Good luck

Apr 10, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

CAN NOT PLAY;LICENSE HAS EXPIRED......


do you still pay for your napster service, if not, that why your tracks have expired, if you do, then just hook up your mp3 player to your PC and it should update the licenses on the tracks

if you dont pay for napster anymore, one thing that maybe worth trying is setting the clock on your PC back to a date prior to the subscription expiration date and try playing a few songs without being connected to the internet. If the PC is not online, Windows has no way of telling if the time change is to correct a wrong time or deliberate.

I am not sure what Windows Media Player does when the expiration comes. If it modifies the song itself, then it may still be possible to play songs that you haven't tried playing after the expiration date if you set the clock back.

However, if Windows Media Player logs that the licenses have expired in its license database, then there is pretty much no hope in reactivating them by setting the clock back. Much like setting the clock back on expired shareware software

Finally, if you are willing to resume your Napster subscription, then chances are that your music will re-activate once your subscription is live.

Jul 07, 2009 | Sony Audio Players & Recorders

1 Answer

I will not let me play but one song at a time, it keeps saying that "my subscription tracks have expired" and to connect to my pc... but when I do, nothing comes up to help. How do I fix that?


My wife had the same issue. With hers we just reconnected the player to the pc and opened the napster or whatever program used to load the music. Once they synced up the message went away.

Apr 18, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

When playing my mp3 the songs that i have downloaded off my pc from a paid site, across the screen of the sansa says synchronize to continue your music subsription. the songs will not play please help me


Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
2) Connect your mp3 player to the computer
3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
4) Reload the Rhapsody songs

If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

-Tha Mp3 Doctor

Mar 22, 2009 | Audio Players & Recorders

1 Answer

Scandisk Sansa Fuse giving a message to synchronize


Audio files from music subscriptino services come in several formats - Mp3, WMA, AAC, and sometimes WAV. The Rhapsody trial is for a subscription level that gives you the songs in WMA format. They have a license system on them called DRM protection. That is the problem with services that give you WMA files - once your subscription has expired, you cannot use the songs anymore, no matter how much you paid for them.

Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.

-Tha Mp3 Doctor

Mar 03, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant play songs off my playlist


AAAaaaahhhhhh...

You can thank Microsoft for creating Digital Rights Management.

Okay...I'm assuming this is an MP3 that you loaded using the Rhapsody-to-go or other music service that allows for subscription music.

What the MP3 player is telling you is that because you have subscription music and not purchased music, the DRM allows you to only play the song or songs 30-90 days after download. To continue to listen to the songs, you will need to open your Media Manager software (Best Buy Digital Music Service, Rhapsody, WMP11, Media Monkey, etc) connect your MP3 player to the PC, identify the MP3 player through the media manager and tell it to re-authorize your tracks. Once its finished you'll be able to play your songs for another 30-90 days. You will need to repeat this re-authorizing to continue to play the tracks.

Apr 20, 2008 | Insignia Kix MP3 Player

1 Answer

License expired


I have the same problem as well, if you downloaded your songs through a subscription service such as Rhapsody, you may have to connect the Connect to the PC with Rhapsody running. Sansa suggests connecting to one of Yahoo!'s services with the WiFi. This usually works for me, but it hasnt been recently.

Apr 07, 2008 | SanDisk Sansa Connect MP3 Player

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