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below is a link for the patch for the image director software. This is mainly for Windows XP and after you have upgraded Internet Explorer. Any revision to internet explorer after IE6 needs this patch for the director to work.
Don't try to scan from the printer control panel. You need to launch the "HP Photo and Imaging Director" from your computer. I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.
The scan function works fine if you use this software.
what Operarting system are you using? why wont that program open? if you are using Vista the software might not be available.
You might have to install the scanner as TWAIN..
You can search the HP website for available software.
With the lack of knowing the full details of your problem, my assistance is very limited..
HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.
If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it
If the update to HP Director is not
available, or if you have installed the update and the HP Director
window still fails to open, try this workaround.
From desktop, double-click the HP Director
icon to load the program into the memory. HP Director will not open at
this step. Do not click anything else on the screen until Step 2 is
Press the Alt
key and the Space bar
together, and then select Minimize
from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes.
HP Director software displays as an item
on the task bar (the row of open software programs that appears at the
bottom of the desktop screen).
Click HP Director
on the task bar. The software opens and displays normally.
Repeat Steps 1 through 3 every time you use HP Director.
The HP Director
window might appear larger than normal, but the software is functional.
In October 2006, Microsoft released
Internet Explorer 7. The HP Director software that shipped with some HP
products introduced between 2002 and 2004 may not be compatible with
Internet Explorer 7.
The HP Solution Center software, which
replaced HP Director software on products introduced after 2004, is
compatible with Internet Explorer 7 and does not exhibit this issue.