Question about HP PSC 2210 All-In-One InkJet Printer

2 Answers

Photo and Imaging Director

My HP PSC 2210 has been working well for a long time.

Recently I sent a fax and thereafter the Director fails to launch. There may be no connection here-just a coincidence.

Now I get a message "Unable to create MSXML instance". This is followed by a message that the run time has been terminated in an unusual way?

What do you think about that?

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  • 6 more comments 
  • Anonymous Mar 17, 2008

    hp director will not load for some reason or another

  • Anonymous May 03, 2008

    Scanner does not launch. Same "unable to create MSCML instance" message. I tried checking for udates and downloaded them, but the problem still persists. I haven't used the scanner/hp director

  • Anonymous May 07, 2008

    Director will not launch

  • Anonymous May 11, 2008

    Have the same problem with HP Scanjet 3500c

  • Anonymous May 15, 2008

    HP Director does not function and I'm unable to scan documents as before.

  • duras May 22, 2008

    I have a HP Photosmart C4280,it will not scan using hp
    software or scan button on printer, but ok with win xp software."unable to
    create MSXML instance" followed by "sorry could not find required
    user interface files. re-install scanning software”.Tried HP Help for 2 weeks,useless!!, when you
    get solution let me know.!




  • Anonymous Dec 23, 2008

    HP Director is not working even with new drivers.

  • Anonymous Jan 30, 2009

    I have the same problem but mine is a HP Scanjet 3500c

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Download and install msxml from www.microsoft.com and install it .. it should work

:-)

Posted on May 27, 2008

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  • 3,587 Answers

Ok...try a test page first, with printer off the computer completely

and..check for newest printer drivers here

Posted on Mar 16, 2008

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Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

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