Logitech QuickCam for Notebooks Pro Personal Web Camera Logo
Posted on Feb 19, 2008
Answered by a Fixya Expert

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My friend is stuck!

Hi there,
i am trying to communicate via IM video with my friend. my video works. his doesn't. we can hear each other but again, no video on his end. he initially tried to install with skype. any ideas on troubleshooting?
he has a dell latitude running xp and quickcam for notebook deluxe

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Anonymous

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  • Posted on Feb 19, 2008
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I know this may seem like a stupid solution, but have you had him/her check the video input connection to the PC? What are you two running to stream online? AIM, MSN, Yahoo!, etc.? He may just need to configure his camera with the messanger. Otherwise, re-installation will be necessary.

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  • Posted on Feb 19, 2008
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Hmmm..it's usually a 'can the o/s see the cam' issue. He may need to reload it and install software again..happens sometimes.

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Normal 0 Personally I'd use Skype.



AIM (AOL) Messenger

  1. On the VIM sign-in window click on Edit.
  2. Then click on Settings Enhanced IM.
  3. Next click on Enhanced IM.
  4. Then click on Audio Video.
  5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
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Microphone Speaker
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Additional info to use with VIM settings.
Adjust Your Audio and Video Settings: In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.

Notes:
  • The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
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There 3 possible problem with your board...
1. Processor
2. Ram
3. Bios

Check one by one


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