Question about Logitech QuickCam for Notebooks Pro Personal Web Camera

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My friend is stuck!

Hi there,
i am trying to communicate via IM video with my friend. my video works. his doesn't. we can hear each other but again, no video on his end. he initially tried to install with skype. any ideas on troubleshooting?
he has a dell latitude running xp and quickcam for notebook deluxe

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I know this may seem like a stupid solution, but have you had him/her check the video input connection to the PC? What are you two running to stream online? AIM, MSN, Yahoo!, etc.? He may just need to configure his camera with the messanger. Otherwise, re-installation will be necessary.

Posted on Feb 19, 2008

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Hmmm..it's usually a 'can the o/s see the cam' issue. He may need to reload it and install software again..happens sometimes.

Posted on Feb 19, 2008

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Normal 0 See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
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  2. Then click on the Video Settings.
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  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
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http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
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When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
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Normal 0 Personally I'd use Skype.



AIM (AOL) Messenger

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Microphone Speaker
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Additional info to use with VIM settings.
Adjust Your Audio and Video Settings: In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
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Notes:
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  • images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

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