My roommate was printing a 18-page slide for a class when it started having problems a little more than 1/2 way through it. the printer started to print the bottom of the last page crooked & shaky looking and the one after that made the printer "jam" up i guess would be the best way to put it? and make a loud screechy noise. i do not know how to get it to stop doing this. i gave the printer a break & tried to print something again & it printed about half a page before it did the same thing. any ideas??
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has answered 1,000 questions.
Re: is my printer broken?
There may be some paper jammed inside..but otherwise you may find that you will need to print a shorter run. turn it off, let it cool down(can be thermally related)...is the paper unusually thick, by chance?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Sir/Ma'am kindly explain your query, Is your printer shows some error message or it just prints blank pages without any error message? Before the problem started have you replaced your Cartridge or something you did? Kindly give some detail about the problem you are facing. I will help you according to that. I am here for your help. Waiting of your response.
This printer has a laser cover that you can slide out and clean. What you are describing sounds like there is spilled toner on the lens which causes a constant mark down the page.
From my memory, if you open the front cover, on the right hand side of the printer there is a little window that allows you to slide out the optic cover of the laser. This will have some toner on it so if you just clean it with off with a a soft cloth then I am sure that the problem will be solved.
put paper in the upper slot (known as the MP), pull all paper from lower tray, send document to print and see if it prints ok - if it does, the problem may be with the lower print drawer - there is a spring under metal pad that lifts paper so it's grabbed by the printer paper transport. the spring may have broken or become dislodged so separation pad (the metal plate holding paper up) remains down - the transport "thinks" there is no paper
Sounds like the "encoder strip" may be missing or broken. There is a little strip of plastic that runs along the length of the printer between the pulleys that move the printhead. It has lots of tiny little vertical lines on it. If this is missing, the print head does not know where it is on the page and slides wildly back and forth.
You might be able to reattach it if it is not broken.
If not, go buy an X3550 - it is a newer model that can use the same cartridges as the X3350.