Question about Dell A960 All-In-One InkJet Printer

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Currently have an error message code 0502. any idea what that is?

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Hi there
Ok you can try this may work

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on Mar 02, 2010

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My Lexmark X6170 won't print or partially prints e-mail. Also it won't copy in black but will copy in color? When this happens I get the 0502 error message. Any idea as to what is wrong and how to...


The 0502 error code indicates either a faulty cartridge is detected or the encoder strip (transparent strip) is dislodged from its position. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display to determine and resolve the problem. Thanks.

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Refer to this article from the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. If error continues even after following the steps, contact Lexmark technical support for additional assistance. Thanks.

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Error code 0502 hardware error on dell printer


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The 0502 error can be caused by four different issues:
  • A contaminated encoder strip
  • An unseated encoder strip
  • A faulty black/photo cartridge
  • A faulty color cartridge
If the printer is still under warranty, it is best to replace it, as error 502 is usually recurrent. Otherwise, please follow the link below to the Lexmark website for a detailed troubleshooting guide for error 502:

I hope this helps.

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I get Error Code 0502. I've reset the little


Hi there
Ok try this and see if it will do it
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away.
Somehow it presents a drag on the cartridges and causes an error.
Myself I would put a little bit of oil after on a cloth and wipe along the bar.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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2 Answers

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Clean the rollers that the cartridges run on with a non-lint wipe (i use non scented baby wipes for all my printer work. The printer should now run fine. cheers lilacgerry xxx

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I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

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Here is a link to the error code that you are receiving and it includes a troubleshoot. http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=true&docid=3448BE8E41616B39E040A68F5B28300D&journalid=18CBB4A8572211DCAEB7A5F38B3D0A57&l=en&s=dhs Hope this helps:) Jason

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