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My LG RH387D repeatedly says ''hello'' and does nothing else

When I turn on my LG RH387D DVD recorder, it repeatedly says ''hello'' and does nothing else. I cannot open the disc drawer or anything, and it won't do the 'initial setup wizard' that is discussed in the manual. I've tried resetting the unit, and all the connections appear to be set up correctly. Has anyone else had this problem? I wonder if it is something that I have set up incorrectly or if there is a fault with the unit itself...

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: Panasonic DMR-EH75V DVD recorder - setup problems

Hi, my dvd recorder quit. No warning at all. I does not read disc any more. Message is CAN NOT READ. CHECK DISC. A NO-READ WINDOW IS IN DISPLAY. i TRIED NEW AND PREVIOUS COPIED DVD DISC, STILL IT DOES NOT READ.

Posted on Mar 24, 2008

  • 2 Answers


I recently had the exact same problem. I called LG. They had me try 2 things. The first was to unplug the player and then hold down the power button for 20 seconds. This supposedly resets the machine. For me it did not work, for you it may. The second thing they told me was to get a laser cleaning disk. Also didn't work but it was like 5 bucks and good to have anyway so you might as well try that as well. Though I was later told by a second help person at LG the laser does not need to be cleaned until after 1000 hours of use. After there two attempts it was decided that it needed to be serviced. Luckily I was within the 90 day warranty so they sent me the DHL stickers to send it back and get fixed for free. I am sending it off today. Once it gets in the mail fixing it is their problem. If you are past the 90 days but under a year it is 65 bucks to have them service it. I am hoping they consider fixing it a total loss and they just send me out the newer and hopefully bug free model. Best of luck though!

Posted on Jun 27, 2008

  • 33 Answers

SOURCE: Unable to play DVD - incorrect region code or disc type?

Is it the Panasonic Portable DVD player

Posted on Nov 13, 2008

  • 4 Answers

SOURCE: LG RH299H HDD/DVD does not read purchased DVD's

To unlock the region limitation of your machine:
(all the following is done on the remote)

Press <Home>
Go to the Easy Setup Menu
Go to <Setup>
"Hover" the cursor block over the Lock symbol (don't enter yet)
Enter 0000 on the remote
A Congratulations message comes up.
Press <Enter>

Posted on Jan 10, 2009

  • 208 Answers

SOURCE: LG RH1757 (80 GB) DVD Recorder / HDD Recorder

Could be a timing issue with the tray mechanism - possible that somebody has given the tray "a shove" to make it close instead of using the open/close button and has put the timing out.or a worn tray loading belt

Posted on Mar 18, 2010

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