Question about Microsoft Windows Vista Ultimate Edition

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Problem signature: Problem Event

Problem signature: Problem Event Name: APPCRASH
Application Name: spoolsv.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02592
Fault Module Name: ZSR.dll
Fault Module Version: 6.20.1625.0
Fault Module Timestamp: 462fd713
Exception Code: c0000005
Exception Offset: 0001f979
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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  • 9 Answers

Try this

  1. Go to the Control Panel and click Printers
  2. Right-click on the white space and click "Run as administrator > Server Properties"
  3. Click on the "Drivers" tab, click on the offending printer and click on the "Remove" button.
When prompted, click "Remove driver and driver package."
Answer "Yes" when prompted to delete the driver.

4.You will then see a dialog indicating that driver package information has been collected. Click on the "Delete" button.
5. Back in the printer list, delete the offending printer by clicking on it and pressing the Delete key on your keyboard.

For really stubborn printers that refuse to delete, note the files the printer driver uses and delete them while in safe mode. To do so, on the "Drivers" tab (see above), click the printer and click properties. Sort the "File" column alphabetically by clicking on the heading. Write down the files involved and also write down the "driver path" above the "File" column. Delete these files in safe mode, then repeat the removal procedure above.

OR if problem is due to a corrupted spool queue

Open up c:\windows\system32\spool\PRINTERS
Delete the contents of the directory (not the directory itself).
Retart the print spool service

Posted on Feb 01, 2010

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