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4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one

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Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.

  1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 series4110 officejet series all-in-one error message - c00121089.jpg
  2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
  3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: 4110 officejet series all-in-one error message - c00121091.jpghe cartridge tapec00121091.jpg
  4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink4110 officejet series all-in-one error message - c00121092.jpgs been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
  5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
    1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
    2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
    3. Press Enter. The all-i4110 officejet series all-in-one error message - c00121093.jpgan the alignment page and finish aligning the cartridges.
    Figure 5: Aligning the ink cartridgesc00121093.jpg
Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
  • Check the black (or color) cartridge
  • Replace the black (or color) cartridge
  • The wrong black (or color) cartridge is installed
These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
  1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
  2. Remove the ink cartridge and inspect it.
  3. Verify that it is the correct part number and if it is, reinsert it.
  4. Close the lid to see if the problem is corrected.
  5. If the message is still displayed after a few seconds, remove the ink cartridge again.
  6. Unplug the power cord from the back of the unit.
  7. Clean the electrical contacts on the ink cartridge with a soft clean cloth4110 officejet series all-in-one error message - c00121094.jpgpened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
  8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
  9. If the problem remains, replace the ink cartridge.
  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
it's not a nice way of saying it but someone has to give you the bad news

Posted on Feb 01, 2010

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I bought all new cartridges, inserted them the way they were removed, but message board still says defected cartridges. how to install ink properly and make error message disappear?


Here is a video from HP explaining the process. IF you followed this procedure and are getting errors, then you may have bigger issues. I am assuming you are using genuine HP ink, not remanufactured or refilled cartridges.
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use only new cartidge. Its the best thing you can do if you want your printer work fine with no trouble.

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If you see a message saying that you have an incorrect ink cartridge, a flashing cartridge light meaning a bad color cartridge or you are told to remove the color cartridge, you should follow these steps to correct the problem if you are sure you have installed the correct color ink cartridge.

Instructions

Reinstall the ink cartridge
1. Turn on the printer and open the cover where the ink cartridge is located. Remove the cartridge.
2. Place the ink cartridge back in the carriage. Close the cover. Turn the printer off for a minute.
3. Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, continue reading.

Wipe down the cartridge contacts
1. Turn on the printer and open the cover where the ink cartridge is located. Remove the cartridge.
2. Remove the cartridge an use a clean, lint-free, dry cloth to gently wipe the contacts.
3. Wipe from the top of the contact to the bottom. Do this for each contact.
4. Place the HP ink cartridge back in the carriage. Turn the printer off for a minute.
5. Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, continue reading.

Reset the Officejet printer
1. Turn on the HP printer.
2. Unplug the power cord from the back of the printer and wait one minute.
3. Plug the power cord back into the printer. Press the on button and hold until printer turns on.
4. Print a test page to see if this has fixed the problem. If not, you will need to buy a new color ink unit.

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I refill my own cartridges. Printer says "Black Ink Low". I tried the "tape over the contacts" trick but it didn't work. How do I clear this error without having to cycle 2 other cartridges through it?


Use the fairy new cartridges offered by HP.
I realize they cost more but if there is a problem there is a warranty available from HP on their product.

The first thing refilled cartridges do for you is to cause any remaining warranty on the printer to be canceled.

Another benefit of refilled cartridges is most often poor print quality. Then of course, you can get stuck in the "Check ink level" or "Incorrect ink cartridge"

Refilled cartridges are not worth the time and effort you put into them, but hey that's just my humble opinion. I have seen firsthand what the damages can be with junk ink.

Don

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I just installed a new black ink. The error message keeps on saying wrong color cartridge installed. I replaced with the correct one for my officejet v40. Black 15.


did you try changing the color cartridge too? I had problems with ink cartridges that were not HP cartridges.( not made by HP but some other co.)

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1 Answer

Printer message is 'remove and check cartridge'. have done that and put in new cartridges but message stays. can print a test page but it will not print anything else


I assume something has happened during a print job and you are seeing this message on the 6110's control panel display. Either there's a "clog" in the flow of ink or an issue with the electrical contacts between the cartridge and the print carriage. Unfortunately, HP.com doesn't list this error message on the web page for 6110 errors.

You can go to the following web page and follow the instructions to clean the electrical contacts I mentioned. The problem you are seeing can also be caused by an incorrectly installed ink cartridge or one where the protective tape strip was not removed before installation.

The latter is likely if you see this error message right after you've put in a new ink cartridge. It's easy to put the cartridge in incorrectly or not to correctly latch it in place. It's also really common to forget to take the tape off before installing the cartridge.

Here's the relevant link:

Cleaning the Print Cartridge

Good luck and post back your results.

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chances are the cartridge is installed incorrectly, please be patint caused this is sometimes annoying. pls there is no oter way around it. good luck

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clean the head With alcohol ,dry put it back
the head is jam !

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