Hi Tech Buddy: How do I find out why this copier was discontinued, or common problems with it? We are receiving unacceptable service from the dealer and apparantly, the dealer holds all the cards.
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Your copier is starved for cyan toner. The cartridge either ran out or its' countdown chip went to zero without your copier alerting you that it was running low, sometimes that happens on those models. Change your cartridge.
You will need to purchase the Post Script Driver for that model. Sharp Copiers require a product key code to enable post script on their copiers. A sharp dealership will have to sell it to you as well as to get the product key code for the postscript driver.
the DK message means it is time to replace the black drum unit. the drum unit is called an ARC26DU. open the front cover. remove the toner cartridge/s by lifting the green
lever and pulling the toner out. Open the left side door. look at where
you just pulled out the toner and there is one screw (facing you)
holding each drum in place - loosen the screw and pull the drum unit out
towards you....slide in the new drum unit. to reset drum counter go into SIM mode by pressing the following keys one after the other "P" "*" "C" "*" then 24 and start/copy key then 7 then select the color drum you are replacing and confirm reset. make sure copier restarts afterwards
DO NOT refill these toner cartridges (even if you can find someone to do it) The toner cartridges for these machines have generally had ongoing problems as far as longevity and quality - refilling them will only make it worse.