Question about NEC ND-3550A DVD RW Dual Layer Burner

2 Answers

Nd 3550a will play and record cds and records movies with sonic 5.3 but will not read or play dvds in any mode. drive does not show disc in machine. Running xp dell 4600

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  • shobiz Feb 01, 2010

    have already re-installed program,updated drivers. Dell rep says its a problem in the registry and wants 60 dollars to test his theory

  • shobiz Feb 02, 2010

    followed your suggestion and de/re installed software and re booted. No change the drive will play and record cds the drive will record dvds but still does not play or even detect dvd in drive

  • shobiz Feb 02, 2010

    i have a cd lens cleaner. will this suffice?

  • shobiz Feb 03, 2010

    i BOUGHT A NEW CD CLEANER. I USED IT AND THERE IS STILL NO CHANGE

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  • Master
  • 542 Answers

For playing DVD's you need to install DVD softwares which is came along with the drive Or download and install the same from vendor website will resolve your problem.

Revert back for more assistance.

Posted on Feb 01, 2010

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  • Rajesh Pai
    Rajesh Pai Feb 01, 2010

    That means you have not installed the software properly. First you uninstall the DVD software and reboot the system. After reboot, try to reinstall the same may resolve your problem.



    Revert back for more assistance.

  • Rajesh Pai
    Rajesh Pai Feb 02, 2010

    Try to clean the lens using lens cleaner CD. After cleaning lens, still you are facing the problem, Then there could be problem in lens alignment or check whether the installed drive is CD or CD/DVD combo drive.



    Revert back for more assistance.

  • Rajesh Pai
    Rajesh Pai Feb 03, 2010

    Then there could be a lens alignment problem. Need to repair the same with the help of local expert engineers or service center experts.



    Revert back for more assistance.

  • Rajesh Pai
    Rajesh Pai Feb 13, 2010

    Still i have not received any update from you?. Hope your problem got resolved.



    Revert back for more assistance and give your valuable feedback/rating for the solution provided.



    Thank you for using Fixya.

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  • Master
  • 4,889 Answers

That just sounds like a dirty lens to me. As you may know the player uses lasers of different intensities to read/write on CDs and DVDs. It uses higher intensity laser for DVDs. However if there is dust on the lens the intensity of the laser drops and you will not be able to read/write DVDs. The solution(if its just dust) is to get a DVD lens cleaner with liquid, pop it into the drive and let it rip. Then eject the disc and you will notice that brushes have popped out of it. Put 2 drops of liquid on each brush and play it again. If it worked, you will see a VIDEO DVD in the drive. Just play the video on it to finish the cleaning. If it doesn't work then you should get the lens/laser mechanism fixed or buy a new drive(better option as the lens laser mechanism costs nearly as much as the new drive).

Hope this helps,
Sai.

Posted on Feb 01, 2010

  • eagle338
    eagle338 Feb 02, 2010

    Yes. If you have the liquid as well then that should do just fine.

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