Question about Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Unbalanced Load (UC) Message

When washing small loads our Neptune TL Washer returns the UC code. These are loads when the machine is half full or less only. Regular or full loads are ok and even small loads used to be fine and will still work ok on rare occasions. I have seen other similar comments on here but no real solutions.

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  • 7 more comments 
  • thethack Feb 19, 2008

    Yes, it was leveled with a regular carpenters level. The code is only returned with small loads. I can take out the cloths re-distribute them and even drain the water manually and still it says out of balance.

  • Maderman Mar 11, 2008

    I have the same problem. The UC code appears after the washer attempts to rebalance on the spin cycle. A repairman was out today and installed a new tub displacement sensor, but its still doing the same thing (he tested it with no clothes in the tub). He's coming back on Friday and I'm looking for information to give him that might help. The washer spins fine with one piece of clothing, but with more than one it gets out of balance quickly, tries to rebalance 3 or 4 times, then quits and shows the UC code, leaving wter and wet clothes at the bottom of the tub. I see some folks belive the problem to be in the clutch, though so far no explanation as to how the clutch is involved. Any ideas?.

  • pegtinker Mar 15, 2008

    Some thing a got stuck in the tub. and the tub had to be replaced. The repair man put in a new tub and thought the mother board had shorted out when he replaced the tub so that has been replaced and did not fix the problem so he replaced the clutch. I am getting the UC code and have tried rebalancing the load to no avail. Any suggetions would be helpful.



    Thanks

  • Lauraa Mar 20, 2008

    When I start a load of laundry it beeps (UC) right before the washer goes into spin mode. My cloths never spin and are soaked. I somehow got it to restart the load and it beeps (DC) It's so frustrating because I can't get it to finish. Does anyone have the same problem? If so is there a way to fix this that isn't costly?

  • tynlois Apr 19, 2008

    So can the Maytag Neptune TL owners who have machines less than 4 years old sue Maytag for default in the spinning code if all of us have issues with water spinning out and Codes Uc and DC appearing  



  • Anonymous Apr 20, 2008

    maytag neptune tl won't spin and the uc message is lit up

  • MSGretired Apr 22, 2008

    My washer also gets a "uC" code with 31 minutes left in the cycle and it is always with a small load. This problem just started a week ago or so. I balanced the machine but that did not help. I hate to pay a serviceman to come and do the same thing I have already done, I'm pretty mechanically inclined but from what I have read about this machine, there may be no answer. I'll try anything.

  • Anonymous May 01, 2008

    Mine does the same thing with small loads always uc code or dc code, but now mine also has a horrible screeching sound it make, and washing machine actually will start moving. It also has become very loud on spin cycle.

  • Anonymous May 04, 2008

    I can't get any loads to go in my machine now. Always the uc code and I take out clothes, move them around, nothing works! What are we supposed to do?

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I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.


Posted on Dec 15, 2008

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Hmmm..now that's interesting.high center of Gravity(cog) and low COG loads work fine..did you level that unit, with a carpenters level?

Posted on Feb 19, 2008

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    hmmm..that's a little weird..well..sounds like you have a good work around, eh?

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2 Answers

Maytag neptune top load washer will not spin out with small loads, large loads are fine. I get the DC error at about 10 mins left in spin cycle. No amount of shifting load will solve problem


This is a Clutch issue could be a easy fix if the Tub Seal is not the root cause.

If you get no help at this forum Google This ""Neptune TL Washer FAV6800AWW""

5th post down you will find the SM and support for the "DC and UC" unbalance error codes. Good luck..............DH1200s

Aug 20, 2011 | Maytag Neptune FAV6800AW Top Load Washer

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What does the code "UC" mean? The "U" is half as tall as the "C"


It is related with the improper balance of the machine or a problem of the sensor. You can get a full explanation about this error here:

http://appliancejunk.com/forums/index.php?topic=2003.0


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1 Answer

Neptune tl washer will go half way threw cyle,start to spin,stop and start to spin,stop and start to spin .tried to unplug it restart and nothin, tried different settings still nothing. tried moving the...


If your machine is a FAV6800A to FAV9800A here is the Service Manual.
If it one of those machines I suspect a possible clutch malfunction.


See this post for what is involved to do clutch maintenance or replacement.


Do you have any error codes to the display if it's a FAV6800A such as dC or uC unbalance codes. Is the wash tub banging around on Spin Cycle of the Wash Cycle? ……Rich

Feb 06, 2010 | Maytag Neptune FAV6800AW Top Load Washer

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My 88 year old mother has the Neptune TL. There is a problem during washing cycles regarding imbalances with the machine. She does not have many clothes to wash and when there is a small amount the cycle...


Is the machine a FAV6800A or FAV9800A?

Are there unbalance codes to the display such as dC or uC?

If you can confirm the model number and what error codes to the LED display. I own the FAV6800A and can help with all issues.

Rich

Dec 02, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Not happy with Maytag Neptune TL Washer


I assume you are taking dc/UC errors to the console. This is a classic problem with the FAV6800AW/FAV9800AW after the 3yr to 5 yr mark. I own the machine and decided to learn what was involved to repair the machine. Take a look at this post and see if will give you some insight to a DIY fix to resolve the unbalance errors. No fix for the tumbler action of twisting up the clothes. After a re-lube of the one-way roller clutch bearing I could wash a single pair of socks or over load the wash basket with bath towels and extra water in the tub with no unbalance errors (dc/UC).

Shout back if you have any questions.

Here is a quick test for the TSD sensor but I believe you have a clutch issue. The TDS test is in the SM I’ve typed it out if you want to give a quick check. I’m sure you will pass and find the one-way roller clutch berings are dry/rusted and causing the dc/UC unbalance condition.



3.0 Tub Displacement Sensor Diagnostics check.


It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.

3a. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

3b. Press the Super Wash key display reads “in”…something like that.

3c. Press Delicates the Display will show “UC” (Unbalance Closed).

3d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

3e. Press Hand Wash.

3f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube or replace if necessary. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.

Jun 26, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

UC code on may Maytag Neptune Washer FAV6800WW


Continuous Unbalanced Circuit. Improper signal from Tub Displacement Sensor.
Wet Clothes • Very small clothes loads can cause unbalanced loads - add additional towels. • Excessive suds may have been present. • Check Tub Displacement Sensor connection and main harness connector at machine control board. • Check Tub Displacement Sensor for 0 to 3.0 Volts DC output voltage between ground and the board input. Check for 12 Volts DC input voltage between the ground and the board output. Only check for voltage at the Tub Displacement Sensor. Do not perform a continuity check. See Tub Displacement Diagnostics • Excessive motion was detected in spin Run Quick Spin Test with an empty tub to check Tub Displacement Sensor and machine control board. • Check for restricted drain system.

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1 Answer

Neptune won't advance from Rinse to SPIN


If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question(@#$^

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2 Answers

Uc code error


uc code means unbalanced condition. My research shows this as being an unbalanced load or a faulty control board.
Make sure your load is balanced, otherwise you may have to replace the control board.

Jun 04, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Neptune won't advance from Rinse to SPIN


If the clutch fails the first thing noticed is a UC or DC error displayed and there is no drain or spin.

If you are seeing the above error and having a problem with spin and drain then the most likely cause of this is the clutch. The clutch fails to lock down the spinners and the basket is unable to go into spin and without a 90 RPM there is no drain.

Replace the clutch.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.

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