Question about AT&T 954 Corded Phone
The most common cause of this is default values for intercom number. Make sure that each phone is assigned a 2 digit unique intercom number. After a power surge or extended storage with no battery the phone may default to NO intercom number, meaning it does not recognize the line as "in use".
The other major cause of the "privacy" failure is pressing the line select button while on the call. This often done by accident when picking up a call from the hold cue.
When Joe is using Line 1 and talking to a customer, pressing the Line 1 selector will remove "Privacy" and allow all other extensions to pick up. There will be a confirmation of this feature with a soft single tone in the headset or speaker (only Joe can hear this, the customer cannot). Pressing the Line selector button again will return the "privacy" feature and will be confirmed by a double tone. If Sue has joined the call, when Joe turns privacy back on Sue will be dropped from the call.
The DEFAULT setting of "privacy enabled" will always be restored as soon as the call is ended.
There is no way to change the default value from Private.
This information is expanded from the entry on Call Privacy in the Lucent 0954 manual: Page 13. (works for 854, 874, 954)
Posted on Jun 09, 2010
Hello. Your phone system has been reprogrammed to permit this lack of privacy. Also, the first person to take the call has to transfer the call, not put it on hold. There is usually a person within your building assigned to manage the phone system. this person has the access codes necessary to reprogram the phone. Find out who that person is and speak directly to them if you think the reprogramming was done in error. I suspect that it may have been done to minimize the use of the phones for nonbusiness use. regards, Joe
Posted on Feb 03, 2010
I would recommend you "reset all" to factory settings first. then after reprogram each individual feature to your preferences again.
Please download this pdf document, go to page 47 for instructions on how to do this.
Posted on Feb 02, 2010
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Posted on Jan 02, 2017
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