Question about Office Equipment & Supplies

1 Answer

HP office jet K60

Can not recieve faxes. scanner failure it tells me to turn fax off and on again that does not work , it still fails

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 41 Answers

Try this first: When you say you're turning it off and back on, are you doing just that?? You may want to try the following:

  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. Also disconnect the phone plug as well.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable and the phone cable.
Let us know if that cleared it or not.. if not, if you have an actual ERROR NUMBER, provide that as well.

Maggie B

Posted on Feb 21, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer : HP Office jet 4355 All-in-one cannot receive faxes


Your Machine Seems to be in "Telephone" Mode, which do not automatically recieve faxes. Please refer your manual and switch it to "Fax" or "FaxTel" mode. It will recieve faxes automatically then.

Aug 03, 2010 | HP Officejet 4355 All-In-One InkJet...

1 Answer

HP office jet 7310 all in one. when trying to fax it says scanner failure. Turn off power and restart. This accomplishes nothing. Suggestions?


This means that there is an internal failure of some kind (e.g. the scanner is stuck). Be sure that the shipping lock has been removed and try again. HP is very good about support, try contacting them through their website or by phone.

Good Luck!

Feb 05, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp 3050 laser jet printer the fax page is black


The scanner in your FAX is nothing working -- i.e., "100%-black" or "100%-white", and so what is transmitted is what the scanner has scanned, improperly.

Dec 13, 2009 | HP LaserJet 3050 All-In-One Printer

1 Answer

How do I use my HP office jet v40


Install software from disk or download from HP site

Apr 24, 2009 | HP Office Equipment & Supplies

1 Answer

Fax failure error # 551


Check the phone line with a regular phone.

Feb 01, 2009 | HP OfficeJet k60 All-In-One InkJet Printer

1 Answer

Faxes office Jet K60


You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.

Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

Oct 01, 2008 | HP OfficeJet k60 All-In-One InkJet Printer

1 Answer

Office Jet K60xi Scanner Failure


Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Apr 25, 2008 | HP OfficeJet k60xi InkJet Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

71 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

69199 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...