Question about Palm TX Handheld

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I can not hot sync my palm TX with my computer. I have had 4 other palm types od pilots and this is our new one. When I tap on the Hot Sync logo it resets to the Palm logo and goes back to the time setup page. Help Thank you Jack

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  • jackershaw Feb 01, 2010

    i TRIED TO REINSTALL THE TX PROGRAM, AT ABOUT 90% DONE (i THINK) A MESSAGE CAME UP AS FOLLOWS.

    "ERROR 1714 THE OLDER VERSION OF PALM CAN NOT BE REMOVED. CONTACT YOUR TECT. SUPPORT TEAM".

    BEFORE THE WIZARD CLOSED ANOTHER MESSAGE SAID "THE WIZARD WAS INTERUPPED BEFORE PALM COULD COMPLETELY INSTALLED YOUR SYSTEM HAS NOT BEEN MOTIFIED . TO INSTALL PLEASE RUN AT A LATER DATE.".

    JACK

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2 Answers

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This is an indication that the Palm Date book is corrupt. When the Palm goes back to the time set up screen it has reset or has sensed a short in the cable. Do the standard stuff, remove the battery, after you reinstall the battery, turn on the Palm and reset the time and match the time to the computers time, this is a time date issue with the palm Date book. You may have to Download add. software from the Palm site to resolve this issue.

Posted on Feb 02, 2010

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  • John Fourteen Six Feb 02, 2010

    Have you rebooted your computer and retried to reinstall the software? If you have an anti virus program running stop it if you can - also press control, alt, delete, and check for any apple software that may be running as that may cause a problem.

  • John Fourteen Six Feb 02, 2010

    If you have the choice, leave any older Palm software on the computer.

  • John Fourteen Six Feb 02, 2010

    Last Have you tried to do a hard reset?
    Press and hold the Power button.
    While holding the Power button, use the tip of the stylus (or a paper clip)
    to gently press and release the RESET button inside the hole on the back of your Palm.
    The RESET button may be somewhere else on the back of your particular device.
    First you'll see a palmOne or Palm logo and a progress bar. Keep holding Power.
    Then you'll see a grey circular Palm Powered logo. Now you can release Power.
    When the warning appears, press Up to confirm the hard reset.
    If a language selection screen appears, select the same language you selected for your desktop software. Try this if this does not work for you reject my answer and repost. Thats all I have.


  • John Fourteen Six Feb 09, 2010

    Hello jackershaw have you resolved your problem with your Palm TX?

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Hi there,

Well first of all you can try to uninstall the software of your palm and then reboot your system after that just install the palm software again.... you can please check the below manufacture website for more information and for software -

http://kb.palm.com/wps/portal/kb/common/article/26457_en.html

Please post comments if further you have the same problem.....

Good Luck!!

Thanks

Posted on Feb 01, 2010

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