Question about Dell A920 InkJet Printer

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Printing quality is extremely poor. Only prints in shades of pink and is interlaced with white lines. No black ink whatsoever. New cartridges in use, almost full. Have gone through troubleshooting guide, bu to no avail. What is wrong?? Brian

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Hi Yes you can try clean.
Some times will work worth a try
Ok it got to be the heads blockage
There is fluid cleaner for this but I can never find any in the shops the only ones I seen is when they sell them in Tesco but they come in with the ink refill bottles so I just use worm water by it self on a cloth and dabbing on the heads to clean them, it will not harm the heads but not to much water.

Some heads are on the inks them self but some have them inside the printer so I not know your printer so if the heads are inside you need to get them out you may find that some heads will just clip out put some need to be unscrewed so you got to know how they come out so be careful and not push to hard on them, if the heads are on the ink then it is a easy job to clean them,
It worth a try it worked for me more than ones.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on Helping.
All The Best: Pineworks

Posted on Feb 01, 2010

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1 Answer

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hi!



Horizontal white lines usually indicate the ink cartridge is running out of ink or has some clogged ink nozzles. Try the following steps:
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    1. check if there is plain white paper in the Input tray.
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    5. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  2. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  3. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
    1. Open HP Solution Center .
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    3. Click Print Settings .
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  4. If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them
    4. With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
    5. Allow the cartridges to dry before reinserting them.
    6. Close the unit, and plug the power cord back in.
    7. Print a self-test page to check the results. Follow the steps below to print a self-test page.
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      3. Press < or > until Self-Test Report displays and then press OK . The self-test report prints.
    8. If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
- hope it will help to resolve you problem...

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