Question about Acer Aspire 5670 Notebook

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Touch pad and keyboard freeze after startup

My acer aspire 3000 has been behaving really weird of late. As soon as i start up, after a couple of minutes, the touch pad and the keyboard stop functioning. I can still move the mouse pointer using a USB mouse and the same using a USB keyboard. but that too not for long. I tried a system restore, the problem wouldn't go. I tried using the recovery disks provided by Acer to perform a recovery, but the problem still persisted. I then deleted the partition I had and formatted my whole hard disk and then did a fresh install of XP from one of my friends' CDs. The problem was still there. I have also tried booting the system from a bootable CD with an OS like "Reatogo XPE" . They keyboard and touchpad seem to function perfectly well in that environment (although such an environment gives me only basic functionality). Please tell me how I can solve this problem as I seem to have tried everything possible short of contacting acer. I am having the same problem with my acer aspire 5670 . it is 2 years old.

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  • John  Campbell
    John Campbell Feb 29, 2008

    Same problem with an acer aspire 3000 laptop.

    Keyboard and mouse freeze after 10 sec on boot up.

    If you boot into safe mode, everything is fine.



    Reinstalling systems did not solve problem.

  • danuka Mar 23, 2008

    i have the same problem and i have acer aspire 5670....i also try the formating, deleting partitions and again format it.but not use. same problem happens.
    but problem is when using safe mode touch pad and keyboard working fine..plzzzz help ppl...plzzzzzzzzzzzzzzzz

  • Anonymous May 14, 2008

    connect without battery, works!!!

  • Anonymous May 15, 2008

    Acer does have a replacement program

    Check this link to the acer website
    https://www.acerbatteryrecall.com
    to "Determine if you have a battery pack subject to this replacement program."

    mine sadly didn't, taking the battery out and running of AC with the powercord solves the keyboard and touchpad freeze. I'm running Vista Business


  • yambut Jun 21, 2008

    having the same problem with a aspire 5050. trying to fix it for a co worker. After 4 days of reloading and fiddling removing the battery works. now I have to try to explain that if he wants the keyboard and touchpad to work he needs a new battery.

  • james482 Jul 09, 2008

    I have an Acer Aspire 3000, had exactly the same problem, machine would start up and get to windows log on screen but then touchpad and keyboard would not work, replaced hard drive after full restore didn't fix it, then I replaced the Ram, now £140 into a repair, guess what ? - same problem. Been searching on forums for days looking for fix, couldn't find anything. Sent my laptop reluctantly to a so called computer expert, he put new silicone grease onto processor/heat sinc, said it worked fine,when I started it up it was ok for a day, but the next day it locked up again. Getting really fed up by now. Read this forum, unplugged the battery and left it on mains power - works fine. Have ordered a replacement battery at £40, will let you know if it fixes it. I really think I would have been better putting the money towards a new laptop but these computers draw you into a battle of wills, never had a problem before that I couldn't fix myself. Hope some of this helps some other person to keep their money in their pocket. Will repost when I receive battery.

  • huxuning Jul 21, 2008

    Acer Aspire 5050 keyboard and mouse lockup, USB mouse works fine in Vista. I formated several times putting Vista and XP on the machine, also system restore failed to fix the lockup when booting up.



    Problem solved by starting windows after removing battey. I believe the battery was getting really hot, and the laptop ran cooler without it. Good luck

  • stevemnatp Sep 02, 2008

    I had this problem with my machine which is about the same age and found it was a battery fault. When removing the battery and powering on mains alone machine worked fine. New battery required.

  • Anonymous Dec 07, 2008

    key board , on board mouse , external mouse stops working or becomes frozen, these problems are being caused for unknown reasons and I am not able to fix permanently but one thing you can do, you have to use your system as a desktop thereby removing the battery solves all the problem, put back the battery and it starts to haunt you again ok, now remove the battery and you will find the problem is kind of solved. Thanks. K.V.Shriram -- Chennai City -- India

  • Anonymous Apr 29, 2009

    WOW, i really didnt think that taking out the battery would work!! but hey im a oc tech and i learn new and silly things about pcs every day.....

    This is a really bad peice of engineering for this to happen but thanks for the info... and the solution im a happy chappy once again...

  • mpommpo May 18, 2009

    Ditto 5670, input freeze in win screens only - resolved with removal of battery: - and I have 3 batteries all with the same problem - so I don't believe its the battery. Was having recharging issues for months preceding. I think the presence of the battery triggers a short in the charging system or maybe in the keyboard disable feature.

  • juandavid49 May 18, 2009

    tengo un acer 5670, y de un momento a otro, aparecia el aviso de bateria critica, el teclado y el mouse dejaron de funcionar. La solucion fue quitar la bateria, y ahi mismo funcionaron.

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Battery problem, remove battery... fixed!

Posted on Mar 14, 2008

  • Karthik Jun 10, 2013

    Thank you so much!! Had exact same problem on my laptop - Samsung NP350V5C (Windows 8). Removed the battery and problem goes away. My laptop is barely 2 months old.

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My Acer Aspire 5050 developed the exact same problem last wekk. I reinstalled everything and even a new operating system. It was only when I read the answer on this page that I took the battery out.

It has worked flawlessly ever since.

Posted on Apr 22, 2008

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It may be mechanical mistake...re-install all ur touchpad drivers..

Posted on Apr 11, 2008

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John Campbell, I'm an IT admin and looked over the most obvious, removing the batttery! It worked like a charm :-) THANKS!!!!!!

Posted on Dec 29, 2012

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TRY TO RMOVE BATTERY AND ATTACH THE ADAPTER
AND TURN IT ON

Posted on Dec 01, 2012

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This is just a problem with the battery engine IC inside Aspire, in other words, they did a bad Windows driver for it. It works 100% fine under Linux, even if the battery is bad.

Posted on Feb 01, 2010

  • Gradius2 Feb 01, 2010

    Acer needs to provide a better driver for Microsoft. Is a bad programmed battery driver, under Linux works 100% even if the batter is bad, or need replacement, or wear.

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My son solved this problem for me. It is a build up of excess electrical charge in the components of the laptop over time. it can be disbursed by closing down, pulling the power cord and the battery and then press and hold the power button for 30 seconds. Power back up and you are ok!

Posted on Dec 13, 2009

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Dear Reader

Yaw the machine becomes haunted when you use the machine as laptop ie. using the battery while operating. You may remove the battery and use it as power on desktop and the problems will vanish, when you put the battery the machine becomes haunted and will not listen to you every thing will freeze.
Removing the battery will fix all the problems and you will gain all the controls back.

Thanks

K.V.Shriram -- Chennai City -- India

Posted on Dec 07, 2008

ACER Travelmate c110 - Touch pad and keyboard would lock up at random times for random lengths of time. USB mouse would work when touch pad was frozen. Tried reloading drivers and all that but nothing provided a solution. Searched the web and this is what worked for me.

In device manager, disable the MS ACPI-compliant control method battery. Tablet now runs fine on battery power or AC power.

Posted on Oct 28, 2008

  • cuddleo Jan 08, 2011

    I LOVE YOU! It worked like a CHARM for me!

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I'll try removing the battery, tell you later if it worked...
thnks

Posted on Jul 28, 2008

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Had Vista Business, worked fine with battery in for some time. Then it stopped working.

Formatted laptop again (Acer Aspire 5673wlmi) with Vista Ultimate, rebooted and it still freezes within 10 seconds of the desktop coming up.

Try booting just with the mains plugged in and the battery out - works fine.

Utter rubbish.

Posted on Jun 15, 2008

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This solved the fault on my acer aspire 1640 thanks for the info great job guys.

Posted on Jun 11, 2008

Mine doesnt even work with the battery out and the mains plugged in, really weird, it happned once but i restarted and all was ok, now its not having any of it.

Posted on Jun 04, 2008

Acer aspire 3003LMI. Thanks for you help saved all the time repairng windows that would not have worked
Mouse/keypad lock up after boot up. OK in Safe mode!

Took the battery out PC worked fine. The battery would only last for about 15 mins. So I will be buying a replacement.

Suspect over current theory is correct!
However did the act of removing the battery create a total power down in the system? So causing a fresh reboot?

Anyway my advice if you have the same fault remove the battery FIRST.

All the best

Posted on May 19, 2008

This is the link to acer's battery replacement program www.acerbatteryrecall.com


However, the replacement program is not related to any issues with keyboard and touchpad - it seems to be about batteries catching fire!

I have an acer aspire 5672wlmi (vista business) which has a bad battery. My battery sadly didn't mach the replacement criteria : (

Just taking the battery out and run on your adapter/powercord immediately solves the keyboard and touchpad issue. getting a new battery costs about 100€ and solves the issue aswell.

New drivers or any reinstall didn't work for me.

There is also a page wtih phonenumbers that you can call to check if you can get your battery replaced. I've tried the dutch number 078-150024 but it seems to be allways occupied

Posted on May 15, 2008

I have an acer aspire 5672 wlmi, it's having the same problem - freezing of keyboard and impaired funtioning of touchpad.

I took out the battery and the problem is fixed! (amazingly) However, I need to allways plugg-in my powercord, which sucks.

I'm writing Acer for a replacement battery

So TAKE OUT THE BATTERY

Posted on May 15, 2008

Battery problems works for me, Acer Aspire 3660. Thank you for your help.

Posted on Apr 25, 2008

Battery there was a recall on batterys from acer

Posted on Mar 27, 2008

Your computer should work well , without the battery.
then i visit a friend to test with another battery. it works.
That means that my battery was shortcicuit .
i bought a new battery an everything is working fine.
It was a respond to a battery problem.

Posted on Mar 14, 2008

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I had the same problem tht u got :S.. problem in nt de lap. it is the battery. u cn unplug de battery and work fine. but sad seen whn f there power cut or current went of ur lap dead. so u hv 2 options.

01. chage the battery (this will cost u..... :S)
02. unplug the battery and work as u cn time. f u hv pc n home u can use UPS 4 giving current 2 lap (this will help more bcz f current when v can still work 30-40 min usin UPS. so can save fils. thn thz become a LAP --->>>> pC.. NW IM USING THZ OPPTION)

WORK AS MUSH u can from the Lap and change 2 new a good brand.


PROBLEM IS IN battery....

Posted on Dec 07, 2008

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This is mechanical..you may have a bad touchpad, or the connector under the keyboard is having some issues.

Posted on Feb 19, 2008

3 Suggested Answers

SOURCE: touch pad and keyboard freeze after startup

I've been having this problem myself. The thing is, whenever I disconnect the battery, everything decides to work fine. When I put it back in, everything turns into crap again. Try plugging your laptop in, but turning it on without the battery attached.

Posted on Mar 22, 2007

  • 1 Answer

SOURCE: touch pad and keyboard freeze after startup

Well this might not solve your problem but it may help others. I thought I was having the wierdies! on my new Acer Aspire 5315 after happily installing Suse 11.0 and getting all but wireless to work. Yes even Crystal Eye was identified and Skype picks it up and give me a great pic.
Suddenly this morning for no apparent reason I could no longer use the touchpad only the mouse 'logitech' worked. Checked everything and then did a search using ixquick.com and got here. Tried all the suggestions including taking the battery out but nothing. Sat and pondered and then looking at the keyboard noticed that F7 had a little hand and finger pointing to a square icon just below and to the right of the F7. Umm! let see whar happens when I use the Fn and the f7 keys. BINGO!!!! Touchpad loves my fingers again.

Might help if anyone else has similar Aspires or laptops with lockout like this.

GaryC

Posted on Sep 30, 2008

jgwhomeequip
  • 1902 Answers

SOURCE: touch pad and keyboard freeze after startup

Check your memory. Reseat your memory. Try that first. The next step would be to get *********** board checked. All I own is Acers and I have had that same problem. Usually after reseating the memory everything seems to work just fine. But this could even be your graphics card. I would try and run a diagnostic on it and reseat the memory. You can run a diagnostics by shutting down the computer then hitting F8 and click on diagnosis and repair. And see what kind of a reading you get out of it.

Posted on Feb 04, 2009

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Touch pad and keyboard freeze after startup


Well this might not solve your problem but it may help others. I thought I was having the wierdies! on my new Acer Aspire 5315 after happily installing Suse 11.0 and getting all but wireless to work. Yes even Crystal Eye was identified and Skype picks it up and give me a great pic.
Suddenly this morning for no apparent reason I could no longer use the touchpad only the mouse 'logitech' worked. Checked everything and then did a search using ixquick.com and got here. Tried all the suggestions including taking the battery out but nothing. Sat and pondered and then looking at the keyboard noticed that F7 had a little hand and finger pointing to a square icon just below and to the right of the F7. Umm! let see whar happens when I use the Fn and the f7 keys. BINGO!!!! Touchpad loves my fingers again.

Might help if anyone else has similar Aspires or laptops with lockout like this.

GaryC

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