Question about Microsoft Xbox 360 Console

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Bought several pairs of wired eaphones fo son ash can hear his friends but they cannot hear him have phoned customer service team to solve the problem but not solved

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Most likely, it isn't the wired headset that is the problem. It may be the controller. If you haven't already, try testing the headset with another controller.
Since hearing and voice are two separate functions, it may be that the controller is only able to send out sound, but not able to pick it up. Test it out with another controller, and hopefully it will work.
But may I suggest a common issue that is overlooked:
Double check the microphone is not muted. (both in the settings of your Xbox 360 AND the mute option found on the wired headset. It's by the volume.) To check this on your Xbox 360 click on the "home" button (top middle part of the controller with the Xbox logo) go to settings ---> preferences. There you will see the option to mute the microphone.
I sincerely hope Microsoft already suggested all of these things though.
Also, better double check that the Microphone isn't muted in Preferences BEFORE trying another controller because if it is muted in Preferences, (which can only be done when signed into a profile) whichever controller he uses, it will be muted to do preferences being set to any controller/headset used. So please double check that it's not the microphone that is muted to start, and then double check the headset isn't muted (on the actual headset) followed by changing controller if it still isn't working.
Hope this was of some help.

Posted on Feb 02, 2010

  • Sweeneykill Feb 02, 2010

    On another note, is it only one particular game the headset isn't working when playing or is it all games? Because in majority of games, there may be options to mute microphones as well. But it sounds like it's all the games he plays, and the headset in general. But just thought I would bring this to your attention as well.

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