I called the 800 number on the instructions (800-231-9786),. I suffered through a confusing phone tree AND a 10 minute wait on hold. I was told that my 3 year old toaster oven is "fairly old" and that parts are no longer made for it.
Very frustrating. I expect a toaster over 1) to work and 2) to have parts available for 10 years after I purchase it. The ideas of a toaster oven as a "consumable" has terrible implications for our environment.
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