Question about Western Digital 500GB MyBook Office Edition 500 GB USB 2.0 Hard Drive

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I am in Europe and I used the wrong adapter to plug it in, even though it had a power converter built in. And, now it's fried, but I am wondering if the hard drive itself is ok, and I can send it in for repair and someone can replace the power supply? Preferably to a European one? thanks!

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The drive itself is probably safe. The power circuit board inside is usually toast when this happens. But given the low replacement cost of these external drives, it's probably not worth trying to get it repaired. I don't know if anyone besides the manufacturer would even try to service this. The cost of parts (if they can be obtained at all) and labor might approach that of a new drive. WD may offer a flat-rate repair service (likely they would just put your drive into a new housing), but I've never checked. Their website should list service options.

Your best course might be to remove the drive and check it by hooking it up in your computer. If it survived, order an external drive case from any of many online sources and put the drive into it. Otherwise you haven't wasted any more money on a repair.


Posted on Feb 01, 2010

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