Question about HP LaserJet 3390 All-In-One Printer

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I have a DSL line from Verizon and 2 phone numbers. One number is actually a Vonage line and on that line I have a phone and a fax connected via a plastic splitter at the back of the phone. Almost every time I try to send or received a fax I get a "COMM. ERROR" message on the 3390. And faxes fail. I have the fax set to V.94 off in the fax setup menu. HELP

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  • sleigh64 Feb 01, 2010

    So should I assume that you think this may have nothing to do with Vonage?

    Vonage tells me to make sure the speed of the connection is 9600, and HP tells me that turning V34 off is enough to make them compatible.

    I am getting errors of these types:

    232, 283, 284, 335, 345, 344, 346,

    Call waiting is off.

    It looks like only turning off error correction remains as an option.

    What do you think?


  • sleigh64 Feb 01, 2010

    Perhaps. I replied seeking clarification and hope to hear back.

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  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.


Solutions
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.------------CLICK ON THIS LINK DIRECTLY FOR MORE HELP ON THIS ISSUE http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error344------ This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya

Posted on Feb 01, 2010

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