Question about Canon imageRUNNER 3570 Copier

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Canon Imagerunner 3570 - has stopped scanning

Help! When we scan to our boxes, the scan keeps "resending" and eventually times out. If you re-boot the machine, the scanner is AOK for a space of about 3 to 5 minutes but then drops off again. Copier tech support has been out twice and thought it was a port issue. Our IT people are stumped, the port checks out fine. Any ideas? We did have a power outage the evening prior to when the problem with the scanner began. We can still print and send and receive faxes.

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  • Anonymous May 07, 2008

    We recentley moved our ImageRunner 3570 across town to our other facility. I changed it's static IP address, gateway, etc. There was no change to smtp settings as they remained the same. However, we can no longer scan to email. I can remote into the machine and admin all settings. Everything looks ok. Now when scanning to email, we get "resending" until it times out and prints the error page which doesn't provide me with a clue.

    Our 730i is doing the same thing! I can copy and print over the network. I cannot connect to it through Internet Explorer. I just cannot get it to email.

    Any idea what I have forgotten?

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Try to reload the machine system software as it may be corrupted due to the power outage if this does not solve the problem the harddrive may be damaged just as its possable for a computer harddrive to be damaged if you do not shut your computer down and just pull the plug out.If you need any more help please get back to me or phone 00447764303923 i am in the uk

Posted on Feb 19, 2008

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