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Changing announcement on Avaya Partner ACS phone

We have an Avaya Partner phone with two automated attendants. The announcement on each attendant tells callers to press 3 for our address, directions, fax numbers, etc. I need to change the announcement which lists our address (NOT the automated attendant annoucement) but don't know how to modify the information that is received when 3 is pressed. Can you help? Many thanks.

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  • 1 more comment 
  • Twinsx2 Feb 20, 2008

    Thanks so much MFurrer. If you can tell me what a voicemail model is, I'll try to find it!

  • Twinsx2 Feb 20, 2008

    It says "Welcome to Avaya Partner Messaging"

  • Anonymous Mar 20, 2014

    I am trying to update the automated VM on the automated attendent

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1 Answer

Selector code 3 is playing an announcement. You have to go into programming, press selector code 3. depending on the voiceail yu have....you may be able to modify it right there.. Other wise you willl have to find the annuoncements.

If you repost with what voicemail model it is, i can tell you exactly.

Posted on Feb 19, 2008

  • Anonymous Feb 20, 2008

    Dial into voicemail...when the lady answers, she says what model it is.

    "welcome to Partner mail"
    "Welcome to Partner voice messaging"

    Etc...

  • Anonymous Feb 20, 2008

    Dial into V-Mail: Get Mail button
    (or Int 777)



    Enter Mailbox: 0 followed by #


    Password: 123456 followed by #


    Press: 9


    Auto Attendants 3


    A/A number (1-4) (probably 1)


    Day/Night menu 1-Day 2-Night


    Listen/modify 2-Listen 6-Modify


    Selector codes press
    * #



    Record greeting Press
    1



    Make sure, after done
    recording that you press * # to save the greeting.







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