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Stanley Thermos We have 2 Stanley Thermos' and after washing and drying to put away, when we got them out to use, they both have black residue inside. It looks almost like rust, but it's black instead. What can I do about this? It doesn't wash out. I have called your 800 number twice with no reply, and this is not making me happy because we paid good money for these thermos' and I can't understand why I'm not getting any response to my dilemma. I feel that with the money we paid for these thermos' so we could have a lifetime warranty, but when there is an issue, I can't get any response. I would certainly appreciate an answer for a solution. Thank You. Connie DeLeo (315-923-9256)

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I just called 10 minutes ago and got a response. Call this number and then push #1. Tell the rep that you have 2 themos' and need them replaced but don't have the receipt anymore. The rep will want the #'s on the bottom of them. Said I'd have a replacement in 3 weeks. BTW, mine had same problems as yours but I didn't tell them what was wrong, just that it has a lifetime warrenty and I wanted a new one. Hope this helps you.

Posted on Sep 07, 2010

  • extreme 1999 Sep 07, 2010

    PS Here's the number, sorry. 1-800-251-4535



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Why after cleaning my thermos with bleach does it no longer holds heat?

The bleach would not have affected the inside of the thermos, but it may have deteriorated the seal of the cap? Try filling it with water, cap it and turn it upside down and leave it for a few hours, see if you get a leak. Or you could submerge it in the sink and look for air bubbles.

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