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My hp photosmart c5280 all-in-one printer will not accept british coded ink cartridges of the above,which was purchased in the usa,what do i do ?

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Hi.

If that is the only problem, you can just order the cartridge from USA.

As far as I know HP purchased in US are supposed to work with European market cartridge.

Since I am a technician, and this is a market issue, it is better to contact HP to clarify if UK cartridges are supposed to work on this printer , or if there is another issue.

Here their contact:Contact HP

From my point of view, it will be interesting to know what message you are getting, and to know if you had tested different original cartridges.
Often cartridges are not being recognized because of a dirty or defective contact inside the ink carriage (the metal plate in contact with cartridge chip connector).

Regards.

Posted on Feb 01, 2010

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Need help in fixing HP Photosmart C5280 Printer two springs on the side of carriage bar


We suggest you contact 'Parts Here' as they provide most parts for the C5280 printer, including carriage assembly parts, along with the C5280 service manual: http://www.partshere.com/models/hpprinters.asp?printer=Q8330A

C5280 CONTACT CLEANING / SERVICE TEST DIAGNOSTICS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding - refer to Inkjet411's support page: http://inkjet411.com/?page_id=1519

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.

NOTE: If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

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Red exclaimation mark on C5280


Try first unplugging power cable, and see if it clears the error

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I purchased an HP C5280 printer in the UK, which uses 350 and 351 print cartridges. I am now in the USA and the equivalent print cartridges are (350 UK = 74 USA and 351 UK = 75 USA). The printer says that...


Are your sure the cartridge is compatible with the printer...? normally third party cartridge give this type problem...

Follow this link,it may be help you...http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01091133&lc=en&product=1141647

Otherwise you should contact with manufacturer company of your printer.



If you need any technical help on printer then you can reach at http://www.vtechsquad.com/

Nov 16, 2012 | HP Photosmart C5280 Printer

1 Answer

Photosmart C5280. Instructions on photo cartridge 348 say remove both black and colour cartridges, then install photo cartridge in right hand cartridge holder. Printer screen then tells me to install...


Your printer uses the following cartridges:

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HP 99 - Photo Black, Light Cyan, and Light Magenta

You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

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I replaced my ink cartridge on my HP 5280 Photosmart. Now it says, "refer to printer documentation". What do I do?

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I kept having the same problem as what was experienced by gobigforgod. What should I do ? Pls help.

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You must replace both with new GENUINE HP ink cartridges at the same time or alignment will fail.

This is how HP makes their money.

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HP Photosmart C5280 printer - 1 month old not printing correctly


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1 Answer

Printer


The manual can be downloaded here:

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=au&dlc=en&product=3204464&lang=en

Then follow the instructions.

Good luck.

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