Question about Dell 962 Photo All-In-One InkJet Printer

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I can no longer print from desktop to printer. I followed all the tips and got nowhere but still communnication error box appears.

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  • bogeyparbird Feb 01, 2010

    tried all that you suggested already, replaced usb cable, switched off firewall, used different port all with same result. Any other ideas?

  • bogeyparbird Feb 02, 2010

    unistall and re-install did the trick thx.

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  • Master
  • 2,923 Answers

Communication error? Meaning that the printer is not responding at all. Can the computer detect the printer when you connect it to the USB port of the computer? If yes, try connecting the printer into another USB ports of the computer.

You may also try to uninstall and re-install the printer driver. If same problem occur, install the printer to another computer or replace the USB cable.

If that did not help, refer to the user manual of the printer and see on how you can reset the printer.

Good luck and have a great day!

Posted on Feb 01, 2010

  • Melvin Ramos
    Melvin Ramos Feb 01, 2010

    The last thing that you may do is to upgrade the firmware of your printer and it should fix the problem.

    Unfortunately, I cannot advise you to download any firmware that you could download from the site because some of them contains malware. The best thing that you could do is to contact the manufacturer and let them guide you where you can download the firmware that you could flash to your printer. They know the version of firmware that would work best with your printer.

    If that didn't help, then the printer needs repair.

    Thank you!


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Try to follow the steps below to identify and fix the problem:
  1. Remove the sheets of paper from the feeder.
  2. Open the printer cover and remove the cartridges.
  3. Close the printer cover.
  4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.
  5. When the printer turns on and comes back with the error on the display screen, please contact Lexmark Technical Support Center for additional assistance. If no error appears, reinsert one cartridge first.
  6. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
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  9. If no error appears, try to print again to verify that the problem is fixed.

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Save it in your root directory as: C:\DeletePrintJobs.cmd
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• The printer is out of paper.
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If an error message appears
Read the error message that explains the problem and its solution.

If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools, open the Printer Properties dialog box, click the Services tab, and then click the Service this device button.

Use the printer tools to perform the following tasks:
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Hi,

Ofcourse, if there is any software or patch, there will be free on the HP website. However, as you have mentioned, that you are able to print, that shows that the printing software is working fine, to test the scanning part, please confirm that you are able to make a copy or not from the front panel of the printer by placing a text document on the scanner bed, close the scanner lid and then press color copy. If you are able to make a copy fine, that shows that the printer functionality is working fine.

The issue could be with the communication or with the scanning software. To check the communication between the printer and the computer, perform the following steps on the Windows XP computer or Vista computer, be sure that the printer should be connected directly to the computer via USB cable at the back side of the tower without any USB HUB, as you are using a Deksjet F380, it is a USB connectivity printer.

XP:
Follow the below steps to Scan using WIA (Windows Image acquisition)

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Vista:
1. Press Windows logo and R on the keyboard*.
It will open a small run dialog box at the bottom left corner of the screen.
2. In the Run box type WIAACMGR and press enter.
3. Follow the onscreen insturctions and complete the scanning.

If you are able to scan fine using the above steps, then it shows that there is a communnication between the printer and the computer.

Please get back to me with the exact error message you are receiving when you try to scan from the computer, as to scan from the printer you should be able to scan fine from the computer (i.e., From HP Solution Center/ HP Director). So that I can assist you in much better way.


With Regards.
Mike.

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This error is usually caused by a bad formatter board.

But try the following:

1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
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