Question about Sony Cyber-shot DSC-W55 Digital Camera

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Lens pops in & out twice & the screen says access then screen says turn power off and on again.

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Please follow the photos. location which may have damaged/ scan your memory card then try/ reset your camera.


lens pops in & out twice & the screen says - 34d4b62.jpg
Thanks, i am waiting for your feed back & if you satisfied then thumps me please.

Posted on Feb 01, 2010

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I have a sony cybershot mpegmovieVX DSC-W55 I was turn it on & it say access on a black screen then it starts making a noise and another screen pops out and says to turn the power off and on again. SO...


Hello and welcome to Fixya

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Sep 27, 2010 | Sony Cyber-shot W110 Digital Camera

2 Answers

Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Feb 15, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

" " lens pops in & out twice & the screen says access then screen says turn power off and on again. Sony Cybershot dsc w55


this problum is related with optic zoom lenz assy its not work propally so thats why screen shows access problum pleae go to your nearst sony service centre & fix the problum or repair optic zoom assy

Feb 05, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

SONY CYBER SHOT NOT WORKING


Hello samtx930, "turn off the power and on again" its a very commen problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: 1-788-363-11 OPTICS UNIT (ED13A) Thanks for using fixya.

Jun 14, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

"Access? & ?Turn the power off and on again? keep appearing


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Mar 04, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Lens pops in and out


hi there
turn on and gently take the end of the lense pul it toward you and twist left to right a few times, be gantle dont make it pop you may however here it click. then turn camera off and on again and the problem should be solved.

Oct 31, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Sony camera


ok to fix this just switch on
gently pull and twist the end of the lense you may here it click but dont pull or twist to hard till it pops
then switch camera off and on again and you should have solved the problem.

hope this helps

Sep 10, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

2 Answers

Sony cybershot 4.1 megapixels mpegmovie vx dsc-s90


Yeah, try to tapp the lens assembly with finger when it keeps going in and out.

May 05, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

16 Answers

Samsung camera power-on problem and beeping


same problem! camera HAD been dropped....carefully pull up with a gentle twist on the 'tilted ' side.
thanks for the tip! camera works fine!!

Oct 05, 2007 | Samsung Digimax S630 Digital Camera

3 Answers

Sony n2 camara problem


ok guys, I was getting the same "Access" black screen on my dcsn2. I would turn it on and the lens would pop in and out I would get the black screen with the "Access" on it. What worked for me was the following:

As the lens came out i grabbed and pulled while it was fully extended

The "Access" screen disappeared and my camera was back to normal.
hope this works for u guys! :-)

Sep 09, 2007 | Sony Cyber-shot DSC-N2 Digital Camera

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